Support Board
Date/Time: Sun, 24 Nov 2024 06:06:57 +0000
Issue logging into data feed/CQG
View Count: 147
| [2024-07-02 13:59:40] |
| pete3m - Posts: 15 |
|
Good morning - I recently switched to a new desktop, reinstalled Sierra etc; having issues connecting to my broker/data feed (AMP/CQG). Have entered login/password correctly, was able to connect to my broker through the browser using the info. Not sure where to go from here, help appreciated. 2024-07-02 13:53:32.407 | Trade activity files set size: 3 2024-07-02 13:53:32.510 | Reading Internal Order ID file. 2024-07-02 13:53:32.528 | Reading Trade Orders file. 2024-07-02 13:53:32.528 | Reading Trade Positions file. 2024-07-02 13:53:32.528 | Reading Trade Account Data files. 2024-07-02 13:53:32.530 | Software version: 2652 64-bit 2024-07-02 13:53:32.530 | Primary Thread ID: 26924 2024-07-02 13:53:32.530 | Usage end date: 2025-01-01 2024-07-02 13:53:32.530 | Enabled for: Advanced Features 2. 2024-07-02 13:53:32.530 | Enabled for: Sierra Chart Historical Data Service. 2024-07-02 13:53:32.530 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-02 13:53:32.530 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-02 13:53:32.530 | Enabled for exchange2: CME 2024-07-02 13:53:32.530 | Enabled for exchange2: CBOT (Trading Account Required) 2024-07-02 13:53:32.530 | Enabled for exchange2: COMEX (Trading Account Required) 2024-07-02 13:53:32.530 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-07-02 13:53:32.530 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-02 13:53:32.530 | Current selected Data/Trading service: CQG WebAPI 2024-07-02 13:53:32.530 | Custom symbol settings values: enabled 2024-07-02 13:53:32.530 | Chart Update Interval: 400 2024-07-02 13:53:32.530 | Intraday Data Storage Time Unit: 0 2024-07-02 13:53:32.530 | Time Zone: +00:00:00 (UTC+00) 2024-07-02 13:53:32.530 | 2024-07-02 13:53:32 Local computer time in UTC 2024-07-02 13:53:32.530 | 2024-07-02 13:53:32 Local computer time in SC Time Zone 2024-07-02 13:53:32.530 | 2024-07-02 13:53:30 Server time in UTC 2024-07-02 13:53:32.530 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-07-02 13:53:32.530 | Program path: C:\SierraChart\ 2024-07-02 13:53:32.530 | Data Files path: C:\SierraChart\Data\ 2024-07-02 13:53:32.530 | OS Version Number: 10.0 2024-07-02 13:53:32.531 | Locale Setting: C 2024-07-02 13:53:32.531 | DLLs: UserContributedStudies_64.dll 2024-07-02 13:53:32.531 | Allowed protected custom studies: 2024-07-02 13:53:32.531 | Crash reporter started: true 2024-07-02 13:53:32.531 | 2024-07-02 13:53:32.550 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2024-07-02 13:53:32.581 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-02 13:53:32.785 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-02 13:53:32.785 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-02 13:53:33.099 | Received 5 login tokens. 2024-07-02 13:53:33.978 | Symbol settings MD5 received. Request ID: 1. 2024-07-02 13:53:33.978 | Symbol settings are up-to-date for cqg. 2024-07-02 13:53:35.067 | Requested user files to download. 2024-07-02 13:53:37.094 | 2024-07-02 13:53:37.095 | CQG WebAPI | Connecting to server api.cqg.com 2024-07-02 13:53:37.095 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-07-02 13:53:37.133 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-07-02 13:53:37.133 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-07-02 13:53:37.133 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2024-07-02 13:53:37.165 | CQG WebSocket | Opening WebSocket. 2024-07-02 13:53:37.165 | CQG WebSocket | Sending WebSocket handshake. 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | Connection: Upgrade 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | Sec-WebSocket-Accept: uYJ6OlzYqpmBoDxUkNGNCZFgBa8= 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | Upgrade: websocket 2024-07-02 13:53:37.307 | CQG WebSocket | Server header | 2024-07-02 13:53:37.307 | CQG WebSocket | Web socket state is now open. 2024-07-02 13:53:37.307 | CQG WebAPI | WebSocket connected. 2024-07-02 13:53:37.307 | CQG WebAPI | Sending market data logon message. 2024-07-02 13:53:37.366 | CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. 2024-07-02 13:53:37.381 | CQG WebSocket socket (1) | CloseSocket call. 2024-07-02 13:53:37.381 | CQG WebAPI | Disconnected. 2024-07-02 13:53:37.381 | CQG WebAPI | Not reconnecting due to connection error condition. 2024-07-02 13:53:37.381 | CQG WebSocket | WebSocket closed. 2024-07-02 13:53:37.381 | CQG WebAPI | WebSocket closed. 2024-07-02 13:53:37.381 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2024-07-02 13:53:37.445 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2024-07-02 13:53:37.445 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2024-07-02 13:53:37.475 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2024-07-02 13:53:37.475 | CQG WebSocket socket (1) | Closed. 2024-07-02 13:53:40.323 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-07-02 13:53:40.340 | XAUUSD 1 Min #1 | Reloading chart. 2024-07-02 13:53:40.364 | XAUUSD Daily #2 | Reloading chart. 2024-07-02 13:53:40.380 | US30 1 Min #3 | Reloading chart. 2024-07-02 13:53:40.394 | USOil 1 Min #4 | Reloading chart. 2024-07-02 13:53:40.437 | F.US.EPU24 1 Min #5 | Reloading chart. 2024-07-02 13:53:40.457 | SPX500 Daily #6 | Reloading chart. 2024-07-02 13:53:40.476 | EURUSD Daily #7 | Reloading chart. 2024-07-02 13:53:40.492 | EURUSD 5 Min #8 | Reloading chart. 2024-07-02 13:53:40.509 | F.US.EPU24 #9 | Reloading chart. 2024-07-02 13:53:40.735 | F.US.EPU24 1 Min #10 | Reloading chart. 2024-07-02 13:53:40.748 | AAPL-NQTV 5 Min #11 | Reloading chart. 2024-07-02 13:53:40.762 | SPY 1 Min #12 | Reloading chart. 2024-07-02 13:53:40.828 | XAUUSD 1 Min #1 | Chart data loading complete. 2024-07-02 13:53:40.829 | XAUUSD Daily #2 | Chart data loading complete. 2024-07-02 13:53:40.831 | USOil 1 Min #4 | Chart data loading complete. 2024-07-02 13:53:40.832 | US30 1 Min #3 | Chart data loading complete. 2024-07-02 13:53:40.833 | F.US.EPU24 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU24.scid 2024-07-02 13:53:40.842 | F.US.EPU24 1 Min #5 | Chart data loading complete. 2024-07-02 13:53:40.845 | SPX500 Daily #6 | Chart data loading complete. 2024-07-02 13:53:40.846 | F.US.EPU24 #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU24.scid 2024-07-02 13:53:40.847 | F.US.EPU24 #9 | Chart data loading complete. 2024-07-02 13:53:40.848 | EURUSD Daily #7 | Chart data loading complete. 2024-07-02 13:53:40.850 | EURUSD 5 Min #8 | Chart data loading complete. 2024-07-02 13:53:40.850 | F.US.EPU24 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU24.scid 2024-07-02 13:53:40.851 | F.US.EPU24 1 Min #10 | Chart data loading complete. 2024-07-02 13:53:40.853 | AAPL-NQTV 5 Min #11 | Chart data loading complete. 2024-07-02 13:53:40.854 | SPY 1 Min #12 | Chart data loading complete. 2024-07-02 13:53:40.905 | Using Bid/Ask average for last trade price for XAUUSD 2024-07-02 13:53:40.905 | Using symbol data fast lookup vector 2024-07-02 13:53:40.905 | Starting DelayedDownloadMonitoringTimer 2024-07-02 13:53:40.905 | Starting HDTimeoutTimer 2024-07-02 13:53:40.905 | Added historical Intraday data request for XAUUSD to the queue. 2024-07-02 13:53:40.905 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2024-07-02 13:53:40.907 | Triggering next historical data download in queue. 2024-07-02 13:53:40.908 | HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm 2024-07-02 13:53:40.908 | HD Request # 1 | Download start date-time: 2024-07-02 13:43:21.000000. File last date-time: 2024-07-02 13:43:21.610000 2024-07-02 13:53:40.908 | HD Request # 1 | Using server: ds12.sierracharts.com port 10149 2024-07-02 13:53:40.911 | Socket (1) | Creating socket. 2024-07-02 13:53:40.911 | Socket (1) | New receive buffer size: 0 2024-07-02 13:53:40.911 | Socket (1) | Connecting to IP: 69.39.70.241. 2024-07-02 13:53:40.911 | Using Bid/Ask average for last trade price for US30 2024-07-02 13:53:40.911 | Added historical Intraday data request for US30 to the queue. 2024-07-02 13:53:40.911 | Intraday data recording state for symbol US30 is set to download 'Pending'. 2024-07-02 13:53:40.911 | Triggering next historical data download in queue. 2024-07-02 13:53:40.912 | Using Bid/Ask average for last trade price for USOil 2024-07-02 13:53:40.912 | Added historical Intraday data request for USOil to the queue. 2024-07-02 13:53:40.912 | Intraday data recording state for symbol USOil is set to download 'Pending'. 2024-07-02 13:53:40.912 | Triggering next historical data download in queue. 2024-07-02 13:53:40.913 | Mapping F.US.EPU24 to ESU24. Service code: cme 2024-07-02 13:53:40.913 | Added historical Intraday data request for F.US.EPU24 to the queue. 2024-07-02 13:53:40.913 | Intraday data recording state for symbol F.US.EPU24 is set to download 'Pending'. 2024-07-02 13:53:40.914 | Triggering next historical data download in queue. 2024-07-02 13:53:40.920 | Using Bid/Ask average for last trade price for SPX500 2024-07-02 13:53:40.921 | Using Bid/Ask average for last trade price for EURUSD 2024-07-02 13:53:40.922 | Added historical Intraday data request for EURUSD to the queue. 2024-07-02 13:53:40.922 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2024-07-02 13:53:40.922 | Triggering next historical data download in queue. 2024-07-02 13:53:40.984 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-07-02 13:53:40.984 | HD Request # 1 | Sending historical data logon request message. 2024-07-02 13:53:41.145 | Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2024-07-02 13:53:41.145 | Added historical Intraday data request for AAPL-NQTV to the queue. 2024-07-02 13:53:41.145 | Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. 2024-07-02 13:53:41.145 | Triggering next historical data download in queue. 2024-07-02 13:53:41.161 | Mapping SPY to SPY. Service code: us_equities_utp_cta_exchange.data 2024-07-02 13:53:41.161 | Added historical Intraday data request for SPY to the queue. 2024-07-02 13:53:41.161 | Intraday data recording state for symbol SPY is set to download 'Pending'. 2024-07-02 13:53:41.161 | Triggering next historical data download in queue. 2024-07-02 13:53:41.248 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-07-02 13:43:21. Record interval: 0. Symbol: XAUUSD 2024-07-02 13:53:41.303 | HD Request # 1 | Decompressing data. 2024-07-02 13:53:42.034 | HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2024-07-02 13:43:21.003000 2024-07-02 13:53:42.371 | Socket (1) | CloseSocket call. 2024-07-02 13:53:42.371 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-07-02 13:53:42.371 | Historical data download thread signaled to stop. 2024-07-02 13:53:42.371 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-07-02 13:43:21.802000. 2024-07-02 13:53:42.372 | HD Request # 1 | Received 11167 Intraday data records from 2024-07-02 13:43:21.003000 to 2024-07-02 13:53:40.692000 (10.3 minutes. Delay: 1.7 seconds) and wrote 11148 records for XAUUSD 2024-07-02 13:53:42.372 | HD Request # 1 | Completion time: 2s. 2024-07-02 13:53:42.372 | HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 2024-07-02 13:53:42.372 | Removing historical data download ID 1. 2024-07-02 13:53:42.372 | Real-time Intraday chart data file updates started for XAUUSD 2024-07-02 13:53:42.372 | Intraday chart data file opened for XAUUSD 2024-07-02 13:53:42.372 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-07-02 13:53:42.372 | 2024-07-02 13:53:42.372 | Triggering next historical data download in queue. 2024-07-02 13:53:42.372 | Historical data for XAUUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-02 13:53:42.372 | HD Request # 2 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm 2024-07-02 13:53:42.372 | HD Request # 2 | Download start date-time: 2024-07-02 13:43:21.000000. File last date-time: 2024-07-02 13:43:21.733000 2024-07-02 13:53:42.372 | HD Request # 2 | Using server: ds13-2.sierracharts.com port 10150 2024-07-02 13:53:42.372 | Socket (2) | Creating socket. 2024-07-02 13:53:42.372 | Socket (2) | New receive buffer size: 0 2024-07-02 13:53:42.372 | Socket (2) | Connecting to IP: 64.158.105.203. 2024-07-02 13:53:42.430 | Socket (1) | Socket gracefully closed by remote side. 2024-07-02 13:53:42.430 | Socket (1) | Closed. 2024-07-02 13:53:42.553 | HD Request # 2 | Setting DTC encoding to Binary VLS 2024-07-02 13:53:42.553 | HD Request # 2 | Sending historical data logon request message. 2024-07-02 13:53:42.680 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-07-02 13:43:21. Record interval: 0. Symbol: US30 2024-07-02 13:53:42.759 | HD Request # 2 | Decompressing data. 2024-07-02 13:53:43.378 | HD Request # 2 | Receiving Intraday data for US30 starting at 2024-07-02 13:43:21.014000 2024-07-02 13:53:43.564 | Socket (2) | CloseSocket call. 2024-07-02 13:53:43.564 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-07-02 13:53:43.564 | Historical data download thread signaled to stop. 2024-07-02 13:53:43.564 | HD Request # 2 | Timestamp of first Intraday data file record written: 2024-07-02 13:43:21.757000. 2024-07-02 13:53:43.564 | HD Request # 2 | Received 7645 Intraday data records from 2024-07-02 13:43:21.014000 to 2024-07-02 13:53:41.565002 (10.3 minutes. Delay: 2.0 seconds) and wrote 7631 records for US30 2024-07-02 13:53:43.564 | HD Request # 2 | Completion time: 1s. 2024-07-02 13:53:43.564 | HD Request # 2 | Intraday data download complete for US30. Unique request ID: 2 2024-07-02 13:53:43.564 | Removing historical data download ID 2. 2024-07-02 13:53:43.564 | Real-time Intraday chart data file updates started for US30 2024-07-02 13:53:43.564 | Intraday chart data file opened for US30 2024-07-02 13:53:43.564 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-07-02 13:53:43.564 | 2024-07-02 13:53:43.564 | Triggering next historical data download in queue. 2024-07-02 13:53:43.564 | Historical data for US30 is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-02 13:53:43.564 | HD Request # 3 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm 2024-07-02 13:53:43.565 | HD Request # 3 | Download start date-time: 2024-07-02 13:43:20.000000. File last date-time: 2024-07-02 13:43:20.858000 2024-07-02 13:53:43.565 | HD Request # 3 | Using server: ds4.sierracharts.com port 10149 2024-07-02 13:53:43.565 | Socket (1) | Creating socket. 2024-07-02 13:53:43.565 | Socket (1) | New receive buffer size: 0 2024-07-02 13:53:43.565 | Socket (1) | Connecting to IP: 67.214.125.7. 2024-07-02 13:53:43.622 | HD Request # 3 | Setting DTC encoding to Binary VLS 2024-07-02 13:53:43.622 | HD Request # 3 | Sending historical data logon request message. 2024-07-02 13:53:43.718 | Socket (2) | Socket gracefully closed by remote side. 2024-07-02 13:53:43.718 | Socket (2) | Closed. 2024-07-02 13:53:43.894 | HD Request # 3 | Requesting Intraday data. Start date-time: 2024-07-02 13:43:20. Record interval: 0. Symbol: USOil 2024-07-02 13:53:43.972 | HD Request # 3 | Decompressing data. 2024-07-02 13:53:44.090 | HD Request # 3 | Receiving Intraday data for USOil starting at 2024-07-02 13:43:20.312000 2024-07-02 13:53:44.091 | Socket (1) | CloseSocket call. 2024-07-02 13:53:44.091 | Historical data download thread signaled to stop. 2024-07-02 13:53:44.091 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-07-02 13:53:44.091 | HD Request # 3 | Timestamp of first Intraday data file record written: 2024-07-02 13:43:22.052000. 2024-07-02 13:53:44.091 | HD Request # 3 | Received 1667 Intraday data records from 2024-07-02 13:43:20.312000 to 2024-07-02 13:53:41.782000 (10.4 minutes. Delay: 2.3 seconds) and wrote 1665 records for USOil 2024-07-02 13:53:44.091 | HD Request # 3 | Completion time: 1s. 2024-07-02 13:53:44.091 | HD Request # 3 | Intraday data download complete for USOil. Unique request ID: 3 2024-07-02 13:53:44.091 | Removing historical data download ID 3. 2024-07-02 13:53:44.091 | Real-time Intraday chart data file updates started for USOil 2024-07-02 13:53:44.091 | Intraday chart data file opened for USOil 2024-07-02 13:53:44.091 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2024-07-02 13:53:44.091 | 2024-07-02 13:53:44.091 | Triggering next historical data download in queue. 2024-07-02 13:53:44.091 | Historical data for USOil is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-02 13:53:44.091 | HD Request # 4 | Downloading Intraday chart data for F.US.EPU24 to the file F.US.EPU24.scid. Service: cme 2024-07-02 13:53:44.091 | HD Request # 4 | Download start date-time: 2023-12-29 13:53:44.000000. File last date-time: 00:00:00.000000 2024-07-02 13:53:44.091 | HD Request # 4 | Using server: ds28.sierracharts.com port 10150 2024-07-02 13:53:44.093 | Socket (2) | Creating socket. 2024-07-02 13:53:44.093 | Socket (2) | New receive buffer size: 0 2024-07-02 13:53:44.093 | Socket (2) | Connecting to IP: 67.214.125.5. 2024-07-02 13:53:44.133 | Socket (1) | Socket gracefully closed by remote side. 2024-07-02 13:53:44.133 | Socket (1) | Closed. 2024-07-02 13:53:44.308 | HD Request # 4 | Setting DTC encoding to Binary VLS 2024-07-02 13:53:44.308 | HD Request # 4 | Sending historical data logon request message. 2024-07-02 13:53:44.588 | HD Request # 4 | Requesting Intraday data. Start date-time: 2023-12-29 13:53:44. Record interval: 0. Symbol: ESU24 2024-07-02 13:53:44.619 | HD Request # 4 | Decompressing data. 2024-07-02 13:53:44.844 | HD Request # 4 | Receiving Intraday data for F.US.EPU24 starting at 2023-12-29 14:29:47.825000 2024-07-02 13:53:45.953 | HD Request # 4 | Timestamp of first Intraday data file record written: 2023-12-29 14:29:47.825000. 2024-07-02 13:53:46.021 | F.US.EPU24[M] 1 Min #10 | StartDateTimeForLoadingOrderFills: 2024-05-24 16:15:00 |
| [2024-07-02 14:11:50] |
| pete3m - Posts: 15 |
|
I used an old username/password to log in - this is working for now but I am confused. What login/password is this supposed to be? This old combination does not work for my broker login.
Date Time Of Last Edit: 2024-07-02 14:12:19
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| [2024-07-02 14:36:37] |
| Sierra_Chart Engineering - Posts: 17154 |
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We do not know the answer to this. You need to contact your broker for help. To avoid this trouble we recommend using Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-02 14:36:49
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