Support Board
Date/Time: Wed, 27 Nov 2024 13:53:27 +0000
usage time issue
View Count: 974
| [2014-08-25 12:37:00] |
| bwalks123 - Posts: 122 |
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I purchased package 2 for $9 back on august 10th to utilize a new broker demo account but the usage time has been cut short and as of today when I start SC I receive the message that I have 0 days left even though it has only been 2 weeks? I am also wanting to upgrade to package 3/$27 and not sure how that will work if I try to upgrade with my current payment issue? Appreciate the help.
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| [2014-08-25 17:09:37] |
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We see you made a payment for package 2 on 2014-08-10 and that same day the package was changed from 2 to 1: 2014-08-10 19:53:18 Package changed from 2 to 1. Package 2 does not work with any service other than Bitcoin services. This is why the package needed to be changed. Since package 2 has lower price than the others, this reduced the amount of usage time that you had paid for. You can pay for package 3 at this time. There will be no problem with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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