Support Board
Date/Time: Sun, 24 Nov 2024 04:57:11 +0000
Symbol not found, update from server doesn't help
View Count: 166
| [2024-07-01 07:29:29] |
| User745789 - Posts: 313 |
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Hello, I have a Denali Eurex subscription. Today I also started a CQG subscription for SGX I am able to connect to my CQG data feed with my login details from within SC. But I am not able to open a chart, as the symbol is not found (image). I try Symbol Settings > Update from Server, but it doesn't help. How do I use the correct symbol? I will send my message log. UPDATE: it appears I am indeed able to open charts for all symbols from SGX. Except the Nifty 50 index, per the second image. This is a "special" symbol at SGX as it is actually traded on the NSE but also available on SGX via something called GIFT. If I check the CQG website to lookup the SGX symbol for Nifty 50, it does not exist. It seems I am using the correct symbol. But CQG is rejecting it. I doubt this is a SC issue. Date Time Of Last Edit: 2024-07-01 08:02:40
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 2024-07-01 16_24_25-Sierra Chart 2644 Chartbook1 CQG WebAPI .png / V - Attached On 2024-07-01 07:29:11 UTC - Size: 20.23 KB - 47 views 2024-07-01 16_34_58-Find Symbol.png / V - Attached On 2024-07-01 07:35:22 UTC - Size: 43.04 KB - 45 views |
| [2024-07-01 11:45:05] |
| Sierra_Chart Engineering - Posts: 17154 |
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Contact CQG for the correct symbols to use.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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