Support Board
Date/Time: Sun, 24 Nov 2024 02:34:38 +0000
[User Discussion] - THE PRICE BAR DOES NOT APPEAR WHEN ENTERING AN ORDER
View Count: 429
| [2024-06-27 13:53:40] |
| User473471 - Posts: 7 |
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PLEASE HELP ME FIX THIS ERROR WHEN I ENTERED AN ORDER, THE PRICE BAR DID NOT APPEAR ON THE SCREEN ATTACHED PHOTOS |
 Screenshot 2024-06-27 224843.png / V - Attached On 2024-06-27 13:49:29 UTC - Size: 10.63 KB - 55 views Attachment Deleted. Screenshot 2024-06-27 224843.png / V - Attached On 2024-06-27 13:50:25 UTC - Size: 10.63 KB - 52 views |
| [2024-06-27 13:57:56] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are not understanding this. What do you mean by "price bar"? Are you referring to a chart bar? We do not understand what you are trying to show with a screenshot. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-28 12:46:49] |
| User473471 - Posts: 7 |
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I mean, the blue and red horizontal lines (in the attached photo) do not appear on the screen when I enter the order Even though I have checked the Use attached orders box Date Time Of Last Edit: 2024-06-28 14:13:45
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| [2024-06-28 14:33:16] |
| John - SC Support - Posts: 36238 |
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Please give us an image of what you actually see by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-01 13:23:10] |
| User473471 - Posts: 7 |
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https://www.sierrachart.com/image.php?Image=1719839861994.png This picture is when I enter an order in simulation mode, the green horizontal line displays, quantity, price, P/L, but when I turn off simulation mode and go to my main account, when I enter an order, that line does not appear. , and also horizontal lines showing stop loss points, targets Date Time Of Last Edit: 2024-07-01 13:24:56
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| [2024-07-01 16:01:27] |
| John - SC Support - Posts: 36238 |
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It sounds like you are not able to enter an order for your live account. Please try to place an order and then get us all the information from your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-01 16:06:07
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| [2024-07-08 13:10:07] |
| User473471 - Posts: 7 |
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2024-07-08 12:46:21.655 | TradeActivity files query time: 0.030408 seconds. Entries: 0. Current queries: 2 2024-07-08 12:46:21.680 | TradeActivity files query time: 0.025159 seconds. Entries: 0. Current queries: 1 2024-07-08 12:46:27.769 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-07-08 12:46:27.950 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-17. 2024-07-08 12:46:27.950 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-12. 2024-07-08 12:46:27.950 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-15. 2024-07-08 12:46:27.950 | Rithmic Direct - DTC | Received 3 accounts from service. 2024-07-08 12:46:27.959 | TradeActivity files query time: 0.008429 seconds. Entries: 0. Current queries: 3 2024-07-08 12:46:27.959 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-17. Start date-time UTC: 2024-03-06 12:46:27 2024-07-08 12:46:27.969 | TradeActivity files query time: 0.010844 seconds. Entries: 0. Current queries: 2 2024-07-08 12:46:27.969 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-12. Start date-time UTC: 2024-03-06 12:46:27 2024-07-08 12:46:27.974 | TradeActivity files query time: 0.004699 seconds. Entries: 0. Current queries: 1 2024-07-08 12:46:27.974 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-15. Start date-time UTC: 2024-03-06 12:46:27 2024-07-08 12:46:28.033 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-07-08 12:46:30.319 | TradeActivity files query time: 0.009710 seconds. Entries: 60. Current queries: 1 2024-07-08 12:46:30.392 | TradeActivity files query time: 0.005129 seconds. Entries: 113. Current queries: 1 2024-07-08 12:46:30.434 | TradeActivity files query time: 0.007741 seconds. Entries: 113. Current queries: 1 2024-07-08 12:46:30.466 | TradeActivity files query time: 0.005536 seconds. Entries: 113. Current queries: 1 2024-07-08 12:46:30.504 | TradeActivity files query time: 0.005045 seconds. Entries: 113. Current queries: 1 2024-07-08 12:46:30.540 | TradeActivity files query time: 0.005092 seconds. Entries: 113. Current queries: 2 2024-07-08 12:46:30.546 | TradeActivity files query time: 0.006196 seconds. Entries: 113. Current queries: 2 2024-07-08 12:46:30.584 | TradeActivity files query time: 0.005133 seconds. Entries: 113. Current queries: 1 2024-07-08 12:46:30.690 | TradeActivity files query time: 0.005036 seconds. Entries: 113. Current queries: 1 2024-07-08 12:57:05.035 | TradeActivity files query time: 0.005909 seconds. Entries: 0. Current queries: 1 2024-07-08 12:57:06.355 | Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' * 2024-07-08 12:57:16.052 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-07-08 12:57:16.232 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-18. 2024-07-08 12:57:16.233 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-17. 2024-07-08 12:57:16.233 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-12. 2024-07-08 12:57:16.233 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-63689-15. 2024-07-08 12:57:16.233 | Rithmic Direct - DTC | Received 4 accounts from service. 2024-07-08 12:57:16.236 | TradeActivity files query time: 0.003502 seconds. Entries: 0. Current queries: 4 2024-07-08 12:57:16.236 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-18. Start date-time UTC: 2024-03-06 12:57:16 2024-07-08 12:57:16.241 | TradeActivity files query time: 0.005040 seconds. Entries: 0. Current queries: 3 2024-07-08 12:57:16.241 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-17. Start date-time UTC: 2024-03-06 12:57:16 2024-07-08 12:57:16.252 | TradeActivity files query time: 0.011158 seconds. Entries: 0. Current queries: 2 2024-07-08 12:57:16.252 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-12. Start date-time UTC: 2024-03-06 12:57:16 2024-07-08 12:57:16.257 | TradeActivity files query time: 0.004952 seconds. Entries: 0. Current queries: 1 2024-07-08 12:57:16.257 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-63689-15. Start date-time UTC: 2024-03-06 12:57:16 2024-07-08 12:57:16.297 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-07-08 12:57:23.547 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1161. Service Order ID: 1589156093. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:27.533 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1163. Service Order ID: 1589156190. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:29.015 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1165. Service Order ID: 1589156233. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:29.944 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1167. Service Order ID: 1589156260. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:30.595 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1169. Service Order ID: 1589156291. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:34.629 | TradeActivity files query time: 0.000042 seconds. Entries: 0. Current queries: 1 2024-07-08 12:57:51.545 | TradeActivity files query time: 0.008484 seconds. Entries: 113. Current queries: 1 |
| [2024-07-08 14:12:23] |
| User473471 - Posts: 7 |
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I CAN STILL ENTER ORDERS IN MY LIVE ACCOUNT, BUT THE HORIZONTAL LINES (IN THE PHOTO I UPLOADED FOR YOU TO SEE) ARE NOT APPEARING, WHICH MAKES IT DIFFICULT FOR ME TO LEAVE THE STOPLOSS AND PROFIT POINT
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| [2024-07-08 16:19:23] |
| John - SC Support - Posts: 36238 |
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There is the following in your Trade Service Log: 2024-07-08 12:57:23.547 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1161. Service Order ID: 1589156093. Symbol: NQU4.CME. Account: APEX-63689-12 *
2024-07-08 12:57:27.533 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1163. Service Order ID: 1589156190. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:29.015 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1165. Service Order ID: 1589156233. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:29.944 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1167. Service Order ID: 1589156260. Symbol: NQU4.CME. Account: APEX-63689-12 * 2024-07-08 12:57:30.595 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 1169. Service Order ID: 1589156291. Symbol: NQU4.CME. Account: APEX-63689-12 * So you are having some problem based on this, but we do not know why you would get this error. It comes from Rithmic, so you would need to ask your broker or Rithmic about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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