Support Board
Date/Time: Sun, 24 Nov 2024 07:01:38 +0000
NQ gap up??
View Count: 143
| [2024-06-25 20:08:06] |
| benchen43 - Posts: 2 |
|
Okay it looks like NQ is missing chunk of data. I went back into the time settings and noticed that NQ literally skipped from 18:22 on 6/24 to 7:46 on 6/25. Any idea as to why this would happen? My ES if fine, not skip in time or data. Thanks, Ben |
| [2024-06-25 20:11:24] |
| John - SC Support - Posts: 36238 |
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Please do the following for us: - Open your chartbook that has the chart for NQ in it, if not already open. - Clear your Message Log by following these instructions: Message Log: Clearing the Message Log - With the NQ chart active, select "Edit >> Delete All Data and Download". If this is a Continuous Futures Contract chart, then select just the most recent contract (Q) and then select OK to star the download. - Immediately after all data has been downloaded, get us your Message Log by following these instructions and let us know if the data filled in or not: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-26 14:45:29] |
| benchen43 - Posts: 2 |
|
I found these same instructions on the support board yesterday and data did not fill in during session. The data has filled in today. Thanks. Any idea as to what could cause this? |
| [2024-06-26 14:54:55] |
| Sierra_Chart Engineering - Posts: 17154 |
|
The data was missing on one of the servers and it has been added. A condition like this is very rare.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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