Support Board
Date/Time: Sun, 24 Nov 2024 05:29:47 +0000
Rithmic Constant reconnecting issue.
View Count: 223
| [2024-06-23 21:56:07] |
| User156102 - Posts: 2 |
|
Hello, I've recently had my rithmic connection constantly disconnect/reconnect every few seconds. Please find log below. Thanks. 2024-06-23 14:48:36.893 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time 2024-06-23 14:48:36.974 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-23 14:48:36.974 | DTC Client socket (4) | CloseSocket call. 2024-06-23 14:48:36.974 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-23 14:48:36.974 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-23 14:48:36.974 | DTC Client socket (4) | Closed. 2024-06-23 14:48:36.975 | DTC Client socket (0) | CloseSocket call. 2024-06-23 14:48:36.975 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-23 14:48:36.975 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-06-23 14:48:38.963 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-23 14:48:38.963 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-06-23 14:48:38.963 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-06-23 14:48:38.963 | DTC Client socket (4) | New receive buffer size: 0 2024-06-23 14:48:38.963 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-06-23 14:48:39.059 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-06-23 14:48:39.059 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-06-23 14:48:39.059 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-06-23 14:48:39.059 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Received logon response. 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Server Name: . 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-06-23 14:48:39.338 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time 2024-06-23 14:48:39.429 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-23 14:48:39.429 | DTC Client socket (4) | CloseSocket call. 2024-06-23 14:48:39.429 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-23 14:48:39.429 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-23 14:48:39.429 | DTC Client socket (4) | Closed. 2024-06-23 14:48:39.430 | DTC Client socket (0) | CloseSocket call. 2024-06-23 14:48:39.430 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-23 14:48:39.430 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-06-23 14:48:41.417 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-23 14:48:41.417 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-06-23 14:48:41.417 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-06-23 14:48:41.418 | DTC Client socket (4) | New receive buffer size: 0 2024-06-23 14:48:41.418 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-06-23 14:48:41.502 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-06-23 14:48:41.502 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-06-23 14:48:41.502 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-06-23 14:48:41.502 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Received logon response. 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Server Name: . 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-06-23 14:48:41.754 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time 2024-06-23 14:48:41.830 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-23 14:48:41.830 | DTC Client socket (4) | CloseSocket call. 2024-06-23 14:48:41.830 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-23 14:48:41.830 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-23 14:48:41.830 | DTC Client socket (4) | Closed. 2024-06-23 14:48:41.831 | DTC Client socket (0) | CloseSocket call. 2024-06-23 14:48:41.831 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-23 14:48:41.831 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-06-23 14:48:43.822 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-23 14:48:43.822 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-06-23 14:48:43.822 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-06-23 14:48:43.823 | DTC Client socket (4) | New receive buffer size: 0 2024-06-23 14:48:43.823 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-06-23 14:48:43.919 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-06-23 14:48:43.919 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-06-23 14:48:43.919 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-06-23 14:48:43.919 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-06-23 14:48:44.240 | Rithmic Direct - DTC (Data) | Received logon response. 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Server Name: . 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-06-23 14:48:44.241 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time 2024-06-23 14:48:44.319 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-23 14:48:44.319 | DTC Client socket (4) | CloseSocket call. 2024-06-23 14:48:44.320 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-23 14:48:44.320 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-23 14:48:44.320 | DTC Client socket (4) | Closed. 2024-06-23 14:48:44.320 | DTC Client socket (0) | CloseSocket call. 2024-06-23 14:48:44.320 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-23 14:48:44.320 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-06-23 14:48:46.307 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-23 14:48:46.307 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-06-23 14:48:46.307 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-06-23 14:48:46.308 | DTC Client socket (4) | New receive buffer size: 0 2024-06-23 14:48:46.308 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-06-23 14:48:46.390 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-06-23 14:48:46.390 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-06-23 14:48:46.390 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-06-23 14:48:46.390 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Received logon response. 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Server Name: . 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-06-23 14:48:46.650 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time 2024-06-23 14:48:46.730 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-23 14:48:46.730 | DTC Client socket (4) | CloseSocket call. 2024-06-23 14:48:46.730 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-23 14:48:46.731 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-23 14:48:46.731 | DTC Client socket (4) | Closed. 2024-06-23 14:48:46.731 | DTC Client socket (0) | CloseSocket call. 2024-06-23 14:48:46.731 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-23 14:48:46.731 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. Date Time Of Last Edit: 2024-06-23 22:16:14
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| [2024-06-24 17:25:02] |
| John - SC Support - Posts: 36238 |
|
Remove use of this symbol (Date Time): 2024-06-23 14:48:36.893 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: Date Time
You would also need to remove any other symbols that are not valid for Rithmic. Refer to: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-26 06:26:31] |
| User156102 - Posts: 2 |
|
Hello, I've verified my charts have all been rolled over and all are correct symbols. I'm not sure how to pull up a chart for "DTC (Data)". How can i find where this symbol is being referenced?
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| [2024-06-26 13:26:36] |
| Sierra_Chart Engineering - Posts: 17154 |
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That is not a valid symbol. If it is being used as a symbol, then go through the instructions here to find it: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-26 16:05:29] |
| John - SC Support - Posts: 36238 |
|
The symbol that is incorrect is "Date Time". You need to look for this symbol entry.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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