Support Board
Date/Time: Sun, 24 Nov 2024 08:49:21 +0000
Unable to download Current Version | Stuck at SierraChartStudies_64.dll | MD5 does not match
View Count: 260
| [2024-06-20 10:12:12] |
| User263711 - Posts: 30 |
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hi, I used to experience fast downloand and upgrades to latest version. But this time took way too long to install and download the files. Seems to be stuck at SierraChartStudies_64.dll I'm from Asia C:\Users\>tracert download2.sierrachart.com Tracing route to web9.sierrachart.com [64.158.105.204] over a maximum of 30 hops: 3 4 ms 3 ms 9 ms bb42-61-207-254.singnet.com.sg [42.61.207.254] 4 3 ms 3 ms 2 ms 165.21.193.22 5 2 ms 3 ms 2 ms 165.21.193.21 6 * * * Request timed out. 7 3 ms 3 ms 2 ms SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85] 8 * 3 ms 3 ms 63.217.24.205 9 4 ms 4 ms 4 ms hun0-6-0-2.br02.sin03.as3491.net [63.218.248.54] 10 12 ms 35 ms 5 ms m1.ge9.1.br01.sin03.as3491.net [63.218.249.58] 11 * * * Request timed out. 12 195 ms 195 ms 195 ms 64.158.105.204 Trace complete. C:\Users\>tracert download3.sierrachart.com Tracing route to web9.sierrachart.com [64.158.105.204] over a maximum of 30 hops: 3 4 ms 3 ms 3 ms bb42-61-207-254.singnet.com.sg [42.61.207.254] 4 3 ms 3 ms 4 ms 165.21.193.22 5 3 ms 2 ms 2 ms 165.21.193.21 6 * * 5 ms 165.21.138.245 7 3 ms 2 ms 2 ms SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85] 8 3 ms 3 ms 3 ms 63.217.24.205 9 4 ms 3 ms 4 ms hun0-6-0-2.br02.sin03.as3491.net [63.218.248.54] 10 16 ms 9 ms 4 ms m1.ge9.1.br01.sin03.as3491.net [63.218.249.58] 11 * * 193 ms ae2.13.ear2.LasVegas1.level3.net [4.69.209.26] 12 195 ms * 195 ms 64.158.105.204 Attached are pictures of my downloading process. Tried both current version and Prerelease - Same outcome. Date Time Of Last Edit: 2024-06-20 10:17:34
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 download2.png / V - Attached On 2024-06-20 10:11:57 UTC - Size: 32.44 KB - 50 views download3.png / V - Attached On 2024-06-20 10:12:01 UTC - Size: 17.28 KB - 51 views |
| [2024-06-20 12:45:32] |
| Sierra_Chart Engineering - Posts: 17154 |
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This connection does not involve Cogent at all. We can see that it goes over singnet.com.sg and then to PCCW and then to Lumen in the US. We want you to update using the zip installer: Software Download: Sierra Chart Zip Installer Here is the link to the latest zip file: https://download2.sierrachart.com//downloads/ZipFiles/SierraChart2647.zip Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 13:15:58] |
| User263711 - Posts: 30 |
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I tried the manual way of downloading the zip file but i cannot open the zipped file . Has error Any way you can send me the zipped file through another path? Date Time Of Last Edit: 2024-06-20 13:20:27
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| ziperror.png / V - Attached On 2024-06-20 13:15:49 UTC - Size: 6.43 KB - 45 views download stuck.png / V - Attached On 2024-06-20 13:15:53 UTC - Size: 17.93 KB - 46 views |
| [2024-06-20 13:19:57] |
| Sierra_Chart Engineering - Posts: 17154 |
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Yes we can give you an alternate path. We will set that up but can it wait about four hours? But actually, let us check something now. We might be able to give you an alternative link in a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 13:20:20
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| [2024-06-20 13:22:23] |
| User263711 - Posts: 30 |
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Yes I can wait. Not in a rush to trade today I'm happy so long issue can be resolved by next week The download thru https is killing me, so i won't want to try that again. I have been doing it over the past 2hrs+ Date Time Of Last Edit: 2024-06-20 13:24:34
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| [2024-06-20 13:36:04] |
| Sierra_Chart Engineering - Posts: 17154 |
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We will have resolution for you, today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 17:11:26] |
| Sierra_Chart Engineering - Posts: 17154 |
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Use this link and see if the download speed is faster: https://download4.sierrachart.com/downloads/ZipFiles/SierraChart2647.zip Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 17:11:59
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| [2024-06-20 17:12:08] |
| Sierra_Chart Engineering - Posts: 17154 |
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The post above has been updated with the correct link.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 17:12:13
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| [2024-06-20 17:31:01] |
| User263711 - Posts: 30 |
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That download4 finished in less than a min. Now unzipping All good. Issue Resolved Date Time Of Last Edit: 2024-06-21 05:11:42
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| [2024-06-20 18:57:17] |
| Sierra_Chart Engineering - Posts: 17154 |
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That is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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