Support Board

• Support Board |
• Search Board |
• Control Panel |
• View My Posts / Threads |
• Direct Messages

Date/Time: Sat, 23 Nov 2024 05:40:39 +0000

notifications

View Count: 279

[Page 1 of 1] First Page -- 1 -- Last Page

[2024-06-18 14:50:01] #1 [Go To First Post]
User413489 - Posts: 21
Good day! Can you tell me where to set up notifications to e-mail?
0x Thank you

[2024-06-18 15:10:57] #2 [Go To First Post]
John - SC Support - Posts: 36238
We assume you are referencing notifications from alerts. We do not have support for notifications via email due to delivery issues with email. Refer to the following for how to get notifications either through our web-enabled chat option or through Telegram: Chat and Communications Platform: Web-Based/Mobile Chat Application Chat and Communications Platform: Telegram Integration For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[2024-09-12 13:11:41] #3 [Go To First Post]
Technical - Posts: 158
How can one check their support-board response/notification settings?
0x Thank you

[2024-09-12 15:49:33] #4 [Go To First Post]
John - SC Support - Posts: 36238
With regards to the Support Board controls, they are accessed by selecting the option for "Control Panel" at the top of the Support Board page, just below the Banner that states "Support Board". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[2024-09-12 19:23:09] #5 [Go To First Post]
Technical - Posts: 158
Thank you. There is probably something messed up in my Sierra Chart settings. The notification option in the control panel has been checked for years yet I have not received a support board notification for over a year. They are not in my email spam or trash folder. Please let me know how to fix this.
0x Thank you
Attachment Deleted. 2024-09-12 .png / V - Attached On 2024-09-12 19:22:49 UTC - Size: 13.7 KB - 18 views

[2024-09-12 20:31:21] #6 [Go To First Post]
John - SC Support - Posts: 36238
Most likely then the notifications are being filtered out by your Internet Provider. You recommend checking with them on this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[2024-09-13 12:50:34] #7 [Go To First Post]
Technical - Posts: 158
The only impact I am seeing is from Sierra Chart support board follow-up notifications. I checked my internet provider, they do not filter my email. Where else can I check?
0x Thank you

[2024-09-13 15:28:22] #8 [Go To First Post]
John - SC Support - Posts: 36238
The only other thing we can think of is to check your email address that is set in our system. You can view/update that address at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo If that is not the issue, then we have no idea what else to check. We are not getting any other reports of a problem with this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[Page 1 of 1] First Page -- 1 -- Last Page