Support Board
Date/Time: Sun, 24 Nov 2024 08:39:48 +0000
Numbers bars Caluculated value display 0
View Count: 198
| [2024-06-17 22:23:46] |
| truenorth23 - Posts: 3 |
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Hi, I got the trial version installed couple days back and have been using the software to track the volume and delta for spy, I had the numbers bars and Numbers Bars calculated values all set up to my needs, but I noticed the data was delayed, so this morning I paid and activated Denali exchange data feed, Nasdaq total view data and US equities consolidated tape exchange, and now all the data I had charted using the trial account is not reading. The candles are moving in real time, but the volume data and delta etc I had charted is all displaying 0. Please see the attached screen shot. I have the 10- Integrated standard 36/month Active Service: 10 - Integrated Standard - Active until: 2024-09-05 23:59:59 UTC Description of MBO. all of those have been activated and signed and they all display the "green tick" AS per this document the calculated values should work. I really appreciate the help, I have spent a good couple hours on this and now I am posting this. Any input is appreciated. thank you Date Time Of Last Edit: 2024-06-18 01:16:13
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 Capture.JPG / V - Attached On 2024-06-17 22:17:12 UTC - Size: 184.6 KB - 46 views |
| [2024-06-17 23:32:19] |
| truenorth23 - Posts: 3 |
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this is the message log error 2024-06-17 19:28:10.063 | Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2024-06-17 19:28:10.063 | Numbers Bars | To restore the chart, remove this study. * 2024-06-17 19:28:12.305 | Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2024-06-17 19:28:12.305 | Numbers Bars | To restore the chart, remove this study. * Current Usage Time Ending Date: 2024-09-05 23:59:59 UTC 81 Days Current Service Package: 10 - Evaluate Highest Available Service Package Service Package Enabled For Renewal: 10 - Integrated Standard (Monthly) - 36 USD / Month Change Package or Set Service Package For Renewal [Package set on 2024-06-17] I have an active account, even my trial account was only 2 days old. |
| [2024-06-18 01:17:06] |
| truenorth23 - Posts: 3 |
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needs package 11, hope this helps someone in the future.
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