Support Board
Date/Time: Sun, 24 Nov 2024 10:46:05 +0000
Platform freezing
View Count: 215
| [2024-06-11 18:50:18] |
| Valeriy Popov - Posts: 3 |
|
Dear Sierra Chart team, I'm having a trouble with the platform. Sierra always freezes for 3-5 seconds.For 2 days I tried to fix it myself according to the following recommendations, but there is no improvement. High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often and Help topic 4: Prices / Data Falling Behind Here is my log. Could you help me please. 2024-06-11 12:50:49.783 | Trade activity files set size: 41 2024-06-11 12:50:50.859 | Reading Internal Order ID file. 2024-06-11 12:50:50.902 | Reading Trade Orders file. 2024-06-11 12:50:50.903 | Reading Trade Positions file. 2024-06-11 12:50:50.903 | Reading Trade Account Data files. 2024-06-11 12:50:50.907 | UDPListener (2296). Port 22904 | Listening on UDP port 22904. 2024-06-11 12:50:50.907 | Software version: 2644 64-bit 2024-06-11 12:50:50.911 | OpenGL enabled (NVIDIA Corporation/GeForce GTX 950M/PCIe/SSE2) 2024-06-11 12:50:50.911 | Primary Thread ID: 10188 2024-06-11 12:50:50.911 | Usage end date: 2024-07-03 2024-06-11 12:50:50.911 | Enabled for: Advanced Features 2. 2024-06-11 12:50:50.911 | Enabled for: Sierra Chart Historical Data Service. 2024-06-11 12:50:50.911 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-11 12:50:50.911 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-11 12:50:50.911 | Enabled for exchange2: CME 2024-06-11 12:50:50.911 | Enabled for exchange2: NASDAQ Global Indexes 2024-06-11 12:50:50.911 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-11 12:50:50.911 | Current selected Data/Trading service: Teton CME Order Routing 2024-06-11 12:50:50.911 | Custom symbol settings values: enabled 2024-06-11 12:50:50.911 | Chart Update Interval: 900 2024-06-11 12:50:50.911 | Intraday Data Storage Time Unit: 0 2024-06-11 12:50:50.911 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-11 12:50:50.911 | 2024-06-11 16:50:50 Local computer time in UTC 2024-06-11 12:50:50.911 | 2024-06-11 12:50:50 Local computer time in SC Time Zone 2024-06-11 12:50:50.911 | 2024-06-11 16:50:45 Server time in UTC 2024-06-11 12:50:50.911 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-06-11 12:50:50.911 | Program path: D:\Distr\Sierra\ 2024-06-11 12:50:50.911 | Data Files path: D:\Distr\Sierra\Data\ 2024-06-11 12:50:50.911 | OS Version Number: 10.0 2024-06-11 12:50:50.911 | Locale Setting: C 2024-06-11 12:50:50.911 | DLLs: UserContributedStudies_64.dll 2024-06-11 12:50:50.911 | Allowed protected custom studies: 2024-06-11 12:50:50.911 | Crash reporter started: true 2024-06-11 12:50:50.911 | 2024-06-11 12:50:50.911 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-06-11 12:50:50.986 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-06-11 12:50:51.214 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-06-11 12:50:51.214 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-06-11 12:50:51.659 | Received 5 login tokens. 2024-06-11 12:50:52.668 | Symbol settings MD5 received. Request ID: 1. 2024-06-11 12:50:52.668 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-06-11 12:50:53.438 | Requested user files to download. 2024-06-11 12:50:55.449 | 2024-06-11 12:50:55.449 | Teton CME Order Routing | Firm: IronBeam 2024-06-11 12:50:55.451 | Teton CME Order Routing | Connecting to the server futurestrading13.sierracharts.com. Port 11084 2024-06-11 12:50:55.452 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-11 12:50:55.452 | DTC Client socket (1) | New receive buffer size: 0 2024-06-11 12:50:55.452 | DTC Client socket (1) | Connecting to IP: 208.185.224.131. 2024-06-11 12:50:55.701 | Teton CME Order Routing | Network connection to server complete. 2024-06-11 12:50:55.701 | Teton CME Order Routing | Starting socket receive thread. 2024-06-11 12:50:55.701 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-06-11 12:50:56.463 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-06-11 12:50:56.463 | Teton CME Order Routing | Sending logon request message. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Received logon response. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Server Name: SC DTC Server. Build=50039. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-06-11 12:50:56.964 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Trading is supported. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Order cancel and replace is supported. 2024-06-11 12:50:56.964 | Teton CME Order Routing | OCO Orders supported. 2024-06-11 12:50:56.964 | Teton CME Order Routing | Bracket Orders supported. 2024-06-11 12:50:56.964 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-06-11 12:50:56.964 | Teton CME Order Routing | Connected to server complete. 2024-06-11 12:50:56.965 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-06-11 12:50:56.965 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-06-11 12:50:56.979 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-06-06 14:02:00.887526 2024-06-11 12:50:57.216 | Updated verified funded futures trading account ending date to: 2024-07-11 16:50:57 2024-06-11 12:50:57.239 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=40240982 2024-06-11 12:50:58.683 | Files to Open on Startup | File does not exist: D:\Distr\Sierra\Data\ExampleChartbook.cht 2024-06-11 12:51:05.564 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=3777, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:51:08.538 | ESM24_FUT_CME 1 Min #1 | Reloading chart. 2024-06-11 12:51:08.672 | ESM24_FUT_CME #2 | Reloading chart. 2024-06-11 12:51:09.535 | ESM24_FUT_CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-11 12:51:09.543 | ESM24_FUT_CME #2 | Chart data loading complete. 2024-06-11 12:51:09.602 | Mapping ESM24_FUT_CME to ESM24. Service code: cme 2024-06-11 12:51:09.602 | Using symbol data fast lookup vector 2024-06-11 12:51:09.602 | Denali Data Feed | Starting real-time market data updates for: ESM24_FUT_CME (ESM24). ID: 1 Service code: cme 2024-06-11 12:51:09.603 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2024-06-11 12:51:09.603 | DTC Client socket (2) | Creating socket. 2024-06-11 12:51:09.603 | DTC Client socket (2) | New receive buffer size: 0 2024-06-11 12:51:09.603 | DTC Client socket (2) | Connecting to IP: 38.103.112.187. 2024-06-11 12:51:09.604 | Denali Data Feed | Requesting security definition data for: ESM24_FUT_CME (ESM24). ID: 1 2024-06-11 12:51:09.604 | Starting DelayedDownloadMonitoringTimer 2024-06-11 12:51:09.604 | Starting HDTimeoutTimer 2024-06-11 12:51:09.604 | Added historical Intraday data request for ESM24_FUT_CME to the queue. 2024-06-11 12:51:09.604 | Intraday data recording state for symbol ESM24_FUT_CME is set to download 'Pending'. 2024-06-11 12:51:09.605 | Triggering next historical data download in queue. 2024-06-11 12:51:09.606 | Delaying start of download for ESM24_FUT_CME. 2024-06-11 12:51:11.118 | Denali Data Feed | Network connection to server complete. 2024-06-11 12:51:11.118 | Denali Data Feed | Starting socket receive thread. 2024-06-11 12:51:11.118 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-11 12:51:11.118 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM24_FUT_CME 2024-06-11 12:51:11.118 | Teton CME Order Routing | Received security definition for symbol ESM24_FUT_CME 2024-06-11 12:51:11.620 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-06-11 12:51:11.620 | Denali Data Feed | Sending logon request message. 2024-06-11 12:51:11.961 | Requesting market depth updates for: ESM24_FUT_CME if supported. NumLevels=10 2024-06-11 12:51:12.327 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=0, ActualMessageDelay=3.4 seconds, DataCompRatio=0.89, UncompressedBytes=16, CompressionTime=0.000005(secs), NumCompressions=1, Source=10.10.20.111, MaxSendBufferSize=26, MaxSendBufferSizeDateTime=2024-06-11 16:51:08 2024-06-11 12:51:12.862 | ESM24_FUT_CME[M] 1 Min #1 | Chart data loading complete. 2024-06-11 12:51:12.862 | Denali Data Feed | Received logon response. 2024-06-11 12:51:12.862 | Denali Data Feed | Server Name: SC Realtime Server. 2024-06-11 12:51:12.862 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-06-11 12:51:12.862 | Denali Data Feed | Successfully connected. 2024-06-11 12:51:12.862 | Denali Data Feed | Trading is not supported. 2024-06-11 12:51:12.862 | Denali Data Feed | MarketDepthIsSupported: 1 2024-06-11 12:51:12.862 | Denali Data Feed | Restarting real-time data updates for symbol: ESM24_FUT_CME -> ESM24. Market Depth data restarted. 2024-06-11 12:51:13.232 | Denali Data Feed | Clearing market depth for ESM24_FUT_CME 2024-06-11 12:51:13.232 | Denali Data Feed | Received security definition for symbol ESM24_FUT_CME 2024-06-11 12:51:15.581 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4123, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:51:17.231 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-06-11 12:51:18.681 | HD Request # 1 | Downloading Intraday chart data for ESM24_FUT_CME to the file ESM24_FUT_CME.scid. Service: cme 2024-06-11 12:51:18.681 | HD Request # 1 | Download start date-time: 2024-06-11 12:50:01.000000. File last date-time: 2024-06-11 12:50:01.058000 2024-06-11 12:51:18.682 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-06-11 12:51:18.682 | Socket (4) | Creating socket. 2024-06-11 12:51:18.682 | Socket (4) | New receive buffer size: 0 2024-06-11 12:51:18.682 | Socket (4) | Connecting to IP: 38.103.112.187. 2024-06-11 12:51:18.849 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-07-09"}. Success=true 2024-06-11 12:51:19.119 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-06-11 12:51:19.119 | HD Request # 1 | Sending historical data logon request message. 2024-06-11 12:51:19.570 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-06-11 12:50:01. Record interval: 0. Symbol: ESM24 2024-06-11 12:51:19.780 | HD Request # 1 | Decompressing data. 2024-06-11 12:51:20.174 | HD Request # 1 | Receiving Intraday data for ESM24_FUT_CME starting at 2024-06-11 12:50:01.056000 2024-06-11 12:51:20.176 | Socket (4) | CloseSocket call. 2024-06-11 12:51:20.176 | Socket (4) | Shutdown started. Waiting for graceful close. 2024-06-11 12:51:20.176 | Historical data download thread signaled to stop. 2024-06-11 12:51:20.176 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-06-11 12:50:01.776000. 2024-06-11 12:51:20.176 | HD Request # 1 | Received 1319 Intraday data records from 2024-06-11 12:50:01.056000 to 2024-06-11 12:51:13.476010 (72.4 seconds. Delay: 6.7 seconds) and wrote 1297 records for ESM24_FUT_CME 2024-06-11 12:51:20.371 | Socket (4) | Socket gracefully closed by remote side. 2024-06-11 12:51:20.371 | Socket (4) | Closed. 2024-06-11 12:51:21.041 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=9, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=1413, ActualMessageDelay=3.1 seconds, DataCompRatio=2.46, UncompressedBytes=32680, CompressionTime=0.000414(secs), NumCompressions=46, Source=10.10.20.111, MaxSendBufferSize=5096, MaxSendBufferSizeDateTime=2024-06-11 16:51:17 2024-06-11 12:51:23.045 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-06-11 16:51:13.476010 2024-06-11 12:51:23.045 | Added 103 Time and Sales records to Intraday data file for ESM24_FUT_CME after download. 2024-06-11 12:51:23.045 | HD Request # 1 | Completion time: 5s. 2024-06-11 12:51:23.045 | HD Request # 1 | Intraday data download complete for ESM24_FUT_CME. Unique request ID: 1 2024-06-11 12:51:23.045 | Removing historical data download ID 1. 2024-06-11 12:51:23.045 | Real-time Intraday chart data file updates started for ESM24_FUT_CME 2024-06-11 12:51:23.045 | Intraday chart data file opened for ESM24_FUT_CME 2024-06-11 12:51:23.045 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-06-11 12:51:23.045 | 2024-06-11 12:51:23.045 | No download requests in the queue to start downloads for. 2024-06-11 12:51:25.645 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=3.0 seconds, DataCompRatio=0.00, UncompressedBytes=4226, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:51:26.149 | Opened cached Intraday file: D:\Distr\Sierra\Data\ESM24_FUT_CME.scid. Thread ID: 1840 2024-06-11 12:51:35.596 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4329, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:51:40.970 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=165, ActualMessageDelay=3.0 seconds, DataCompRatio=2.46, UncompressedBytes=122067, CompressionTime=0.001346(secs), NumCompressions=156, Source=10.10.20.111, MaxSendBufferSize=7967, MaxSendBufferSizeDateTime=2024-06-11 16:51:23 2024-06-11 12:51:45.596 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4432, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:51:55.598 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4535, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:01.013 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=1310, ActualMessageDelay=3.0 seconds, DataCompRatio=2.46, UncompressedBytes=209195, CompressionTime=0.002236(secs), NumCompressions=272, Source=10.10.20.111, MaxSendBufferSize=8135, MaxSendBufferSizeDateTime=2024-06-11 16:51:56 2024-06-11 12:52:05.617 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4638, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:15.631 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4741, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:21.012 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=430, ActualMessageDelay=3.0 seconds, DataCompRatio=2.50, UncompressedBytes=343633, CompressionTime=0.003334(secs), NumCompressions=396, Source=10.10.20.111, MaxSendBufferSize=11415, MaxSendBufferSizeDateTime=2024-06-11 16:52:12 2024-06-11 12:52:25.610 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4844, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:35.634 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=4947, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:40.917 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=1395, ActualMessageDelay=2.9 seconds, DataCompRatio=2.48, UncompressedBytes=433158, CompressionTime=0.004308(secs), NumCompressions=510, Source=10.10.20.111, MaxSendBufferSize=11415, MaxSendBufferSizeDateTime=2024-06-11 16:52:12 2024-06-11 12:52:45.631 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5050, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:52:55.653 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5153, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:00.958 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=430, ActualMessageDelay=3.0 seconds, DataCompRatio=2.49, UncompressedBytes=516630, CompressionTime=0.005170(secs), NumCompressions=617, Source=10.10.20.111, MaxSendBufferSize=11415, MaxSendBufferSizeDateTime=2024-06-11 16:52:12 2024-06-11 12:53:05.653 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5256, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:15.654 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5359, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:21.014 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=2162, ActualMessageDelay=3.0 seconds, DataCompRatio=2.51, UncompressedBytes=655480, CompressionTime=0.006226(secs), NumCompressions=741, Source=10.10.20.111, MaxSendBufferSize=12857, MaxSendBufferSizeDateTime=2024-06-11 16:53:00 2024-06-11 12:53:25.674 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5462, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:35.675 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5565, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:40.975 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=165, ActualMessageDelay=3.0 seconds, DataCompRatio=2.52, UncompressedBytes=784210, CompressionTime=0.007340(secs), NumCompressions=862, Source=10.10.20.111, MaxSendBufferSize=14505, MaxSendBufferSizeDateTime=2024-06-11 16:53:24 2024-06-11 12:53:45.669 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5668, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:53:55.681 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5771, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:01.006 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=543, ActualMessageDelay=3.0 seconds, DataCompRatio=2.52, UncompressedBytes=869658, CompressionTime=0.008157(secs), NumCompressions=967, Source=10.10.20.111, MaxSendBufferSize=14505, MaxSendBufferSizeDateTime=2024-06-11 16:53:24 2024-06-11 12:54:05.677 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5874, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:15.671 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=5977, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:21.019 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=105, ActualMessageDelay=3.0 seconds, DataCompRatio=2.54, UncompressedBytes=1029615, CompressionTime=0.009338(secs), NumCompressions=1093, Source=10.10.20.111, MaxSendBufferSize=14505, MaxSendBufferSizeDateTime=2024-06-11 16:53:24 2024-06-11 12:54:25.699 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=6080, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:35.688 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=6183, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:41.013 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=283, ActualMessageDelay=3.0 seconds, DataCompRatio=2.53, UncompressedBytes=1088561, CompressionTime=0.010051(secs), NumCompressions=1189, Source=10.10.20.111, MaxSendBufferSize=14505, MaxSendBufferSizeDateTime=2024-06-11 16:53:24 2024-06-11 12:54:45.697 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=6286, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:54:55.689 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=6389, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 2024-06-11 12:55:00.928 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=100, ServerSendBufferSizeInBytes=284, ActualMessageDelay=2.9 seconds, DataCompRatio=2.52, UncompressedBytes=1154701, CompressionTime=0.010917(secs), NumCompressions=1299, Source=10.10.20.111, MaxSendBufferSize=14505, MaxSendBufferSizeDateTime=2024-06-11 16:53:24 2024-06-11 12:55:05.694 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=2.9 seconds, DataCompRatio=0.00, UncompressedBytes=6492, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 |
| [2024-06-11 18:51:33] |
| John - SC Support - Posts: 36238 |
|
There is nothing in the log that shows any issues. Did you have the "freezing" during a time that this log covers?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 12:19:32] |
| Valeriy Popov - Posts: 3 |
|
Yes.Sierra always freezes for 3-5 seconds even though I only have one chart (ES), DOM, and time and sales window.
|
| [2024-06-12 16:03:38] |
| John - SC Support - Posts: 36238 |
|
Given that there is nothing showing any error in the log, and you say this occurred at the time that this log covers, then the only conclusion we can make is that you are having Internet Connectivity issues. Refer to the following for some recent information on this.: Sierra Chart Internet Connectivity Related Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 15:12:26] |
| Valeriy Popov - Posts: 3 |
|
Hi John I solved my problem. Thank you! |
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