Support Board
Date/Time: Sun, 24 Nov 2024 14:08:19 +0000
apex/rithmic
View Count: 248
| [2024-06-05 19:07:30] |
| Gtrader510 - Posts: 72 |
|
hello there, i have recently purchased apex account with rithmic and using 2nd device to trade that account but price doesn't move even though im using rithmic data in the data/trade setting. please help. thank you, |
| [2024-06-05 19:36:24] |
| John - SC Support - Posts: 36238 |
|
If you want that particular installation to use the data from Rithmic and not from us, then you need to ensure that the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "No". If you make a change to this setting, then you will need to select "File >> Reconnect" after closing that window. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 19:47:52] |
| Gtrader510 - Posts: 72 |
|
yes it is set to no still not working.
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| [2024-06-05 19:50:31] |
| John - SC Support - Posts: 36238 |
|
Make sure you are on the current release, as there have been changes by Rithmic that require this. Refer to the following: Connection issues to Rithmic and CQG If you still have issues after this, you can get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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