Support Board
Date/Time: Sun, 24 Nov 2024 12:52:49 +0000
Can't change TAL account
View Count: 263
| [2024-06-05 16:47:41] |
| j4ytr4der_ - Posts: 938 |
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I've been having chronic problems with the new TAL Display Settings window interactions. Let's start with a simple one: I can't change the account being displayed. When I first launch SC, whatever the account was last set to, is displayed. I can see Trades, Trade Activity, Period Stats, etc. All is fine with seeing that account. Now if I change the account in the Trade Account (list), then click Apply All... nothing will happen. It's not thinking/processing, because I can let it sit for minutes, hours even, and it will never change. It is simply not possible for me to look at a different account, and I have no idea why. I have quit & relaunched SC, but no change. I can only ever see the account which is selected at the time I quit SC. This means that I can change accounts only by changing it in the list, then quitting & relaunching SC, and waiting for the TAL to load again. I'm running SC 2643 and trying to review some replay data in one of the sim accounts. Any guidance is much appreciated, thanks. |
| [2024-06-05 17:38:06] |
| j4ytr4der_ - Posts: 938 |
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And quite mysteriously, it's now switching fine as if there was never any issue. I've no idea what's going on here. The account I'm switching to (Sim2) doesn't exist in the list however, so I have to just manually edit the account name. But once I do that, it switches to that account fine. Very odd.
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| [2024-06-06 21:39:29] |
| Sierra_Chart Engineering - Posts: 17154 |
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This is just not true: I have quit & relaunched SC, but no change. I can only ever see the account which is selected at the time I quit SC. This means that I can change accounts only by changing it in the list, then quitting & relaunching SC, and waiting for the TAL to load again. Trade Activity Log: Trade Activity Not Displaying or Clearing (Improving Trade Activity Query Performance) You certainly do not have to restart and we will never accept that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 03:32:37] |
| j4ytr4der_ - Posts: 938 |
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Aha so that's where you've now hidden the query count. I couldn't find it in the new UI. Now that I know where it is, I will check to see if it's stuck on a query. I have a feeling this was related to having lots of very large (relatively speaking) TAL files. I've been doing some replays from 2018, of a high frequency system that does dozens to hundreds of trades in a given day, and performance of anything involving the TAL began to get very poor the more days of testing that went on. This morning I deleted all my TAL files and started over, and performance is perfect now. Will see how it goes once I'm a couple of years in. |
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