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Date/Time: Sun, 24 Nov 2024 12:37:17 +0000

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cannot open chartbook in newest sierra version

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[2024-06-05 16:18:17] #1 [Go To First Post]
Zypern - Posts: 8
I updated to the latest Sierra version (2643) because otherwise I could no longer log in with Rithmic. Now I have a connection to Rithmic in Sierra, but I can't open my chartbooks in it because Sierra always crashes. In my previous version (2488) I can open my chartbooks, but I have no connection to Rithmic?! Please help and tell me how I can open my chartbooks in the current version 2643. Thanks!

[2024-06-05 16:18:58] #2 [Go To First Post]
John - SC Support - Posts: 36238
Please get us one of your chartbooks so we can take a look. Refer to the following for how to get us the chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-06 12:55:52] #3 [Go To First Post]
Zypern - Posts: 8
hello John,...tried to attached a cht like in the desrition above.....; always become an error info ! Question: is ist possible to make a teamviewer suppot to me ?..think this would be the best solution...thank you very much !

[2024-06-06 16:46:57] #4 [Go To First Post]
John - SC Support - Posts: 36238
What exactly is occurring when you try to attach the file? What is the error and when does it occur? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-07 06:33:47] #5 [Go To First Post]
Zypern - Posts: 8
hello John,...think it works now....-)..i am sending you 2 chartbooks which dont work in the current version as an example; some other chbks i use dont work too...; but you wrote you need only one or two to solve the problem; thank you very much for your help ! lg Fritz


Private File Private File

[2024-06-07 14:45:52] #6 [Go To First Post]
John - SC Support - Posts: 36238
We are not having any problems opening these chartbooks in the current release. What exactly is occurring when you try to open them? We have saved them out in the latest version and re-attached them here with a '-SC' added to the end of the name for differentiation. Although it should not make any difference, we are curious if you have a problem with this version of the chartbooks. Refer to the following for how to use these chartbooks: Chartbooks (Workspaces): Using a Chartbook Provided by Sierra Chart Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


Chartbook3neu.Cht KOMBI update-SC.Cht - Attached On 2024-06-07 14:45:44 UTC - Size: 183.22 KB - 215 views shogun nq-SC.Cht - Attached On 2024-06-07 14:45:49 UTC - Size: 64.92 KB - 232 views

[2024-06-07 15:13:42] #7 [Go To First Post]
Zypern - Posts: 8
hey John, thanks for your message and teh "updated" chartbooks.....just tried...but doesnt work ! if i "open chbk" ...it starts , but few seconds later, sierra chart shtu down ! have no idea what to do ???!! thanks

[2024-06-07 17:06:45] #8 [Go To First Post]
John - SC Support - Posts: 36238
If you just open a new chart without having any chartbooks open, do you have the same problem with the system shutting down? Please try this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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