Support Board
Date/Time: Wed, 27 Nov 2024 10:28:39 +0000
Chart disappears only back ground and a few lines.
View Count: 933
| [2014-08-20 19:49:28] |
| User64662 - Posts: 15 |
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I have had charts vanish no candles. I can see a few daily pivots or lines I drew. I did try delete reset chart no luck to get chart back. I have read through forum and tried time settings as well. I only get background of chart. This issue has happened 4 times. Now I keep a duplicate chart book maybe that might save my chart with lines and notes. Infinity AT charts. Issue happens scrolling back for drawing lines POC M Profile. Removed studies and no candles. Also occurs on separate computers. Thanks, Cliff |
| [2014-08-20 20:12:05] |
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Your Sierra Chart account needed to be activated, but that should not have been the source of the problem. However, restart Sierra Chart. After that if you still have a problem post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-20 20:15:17
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