Support Board
Date/Time: Sun, 24 Nov 2024 12:46:30 +0000
downloads the data but no live data is coming through onto the charts
View Count: 269
| [2024-06-03 10:46:05] |
| Taverasb550 - Posts: 10 |
|
2024-06-03 06:39:36.687 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2024-06-03 06:39:36.688 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2024-06-03 06:39:36.688 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 38.79.0.89. 2024-06-03 06:39:38.384 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. | Number times message added: 1 2024-06-03 06:39:38.390 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2024-06-03 06:39:38.391 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-03 06:39:38.391 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. |
| [2024-06-03 12:03:25] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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