Support Board
Date/Time: Sun, 24 Nov 2024 13:47:00 +0000
Upgrade my service to Real time data
View Count: 202
| [2024-06-01 15:30:04] |
| User419307 - Posts: 1 |
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Hi there I have two questions: 1. I want to upgrade my service to real-time data: the package I am looking for is : "11 - Advanced + Denali Data Feed". However, on your website I can only see: "11- Integrated Advanced". Does this "11-Integrated Advanced" package include Denali Data Feed? If the Denali Data Feed is not included, how do I get that as part of this package? 2. How much extra do I need to pay to get the upgraded service package for 6 months. kind regards Nasir |
| [2024-06-02 15:21:32] |
| Sierra_Chart Engineering - Posts: 17156 |
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1. Yes: Does this "11-Integrated Advanced" package include Denali Data Feed?
However, you also have to pay exchange fees as well. 2. You do not have to pay anything extra to change your Service Package. Just simply follow the instructions below. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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