Support Board
Date/Time: Sun, 10 Nov 2024 03:21:16 +0000
SC Realtime Data Feed - No Globex Data
View Count: 1170
| [2014-08-20 11:21:40] |
| User14197 - Posts: 7 |
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Hello Support Team, just signed up, paid, am approved and activated (https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges) for the Sierra Chart Real Time Data Feed. Everything works fine with Eurex, but no data for Globex (CME, CBOT, COMEX, NYMEX). Please advise how to receive data for CME. Thank you for your support, Regards, Wilma |
| [2014-08-20 16:09:44] |
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Your account is properly set up for the Sierra Chart Real-time Exchange Data Feed and CME. Restart Sierra Chart. Open a chart for a CME symbol and then provide a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-21 09:54:21] |
| User14197 - Posts: 7 |
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Hello Support Team, thank you for your reply. On waiting 2 hours and using a fresh installation of Sierra Chart now everything works fine. Problems seems solved. Thank you, Regards, Wilma |
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