Support Board
Date/Time: Sun, 24 Nov 2024 10:57:31 +0000
Can'T ACTIVATE MY FREE TRIAL
View Count: 257
| [2024-05-27 11:22:11] |
| Lecky - Posts: 1 |
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Please I just signed up for a free trial on Sierra Chart as I'm hearing about the platform for the very first time. After installations I tried activating the free trial by Clicking on Global Settings >> Activate Trial, I inserted my Country Code and Phone Number then Clicked Button and it brought out this Error Message (({"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed."})) I've checked my phone number and I cant find it. I reside in UK, do I have to use +447 or 0447 please Kindly get back to me Please Could you activate my account. Thank you |
| [2024-05-27 14:18:21] |
| Sierra_Chart Engineering - Posts: 17154 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-11 08:17:24] |
| User231704 - Posts: 6 |
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Hello, I have the same problem. I can't activate the free trial. Can you please help me?
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 Capture d’écran 2024-06-11 à 10.13.24.png / V - Attached On 2024-06-11 08:17:19 UTC - Size: 13.54 KB - 35 views |
| [2024-06-11 13:26:10] |
| User231704 - Posts: 6 |
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??
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| [2024-06-11 15:30:31] |
| John - SC Support - Posts: 36238 |
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User231704: We have taken care of this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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