Support Board
Date/Time: Sun, 24 Nov 2024 16:21:31 +0000
Interactivebrokers and SierraCharts stopped comunicating as of May23
View Count: 188
| [2024-05-23 12:47:45] |
| User71796 - Posts: 6 |
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SC v2621 has worked with IB till today May 23. I updated SC first to the latest version 2642 yet problem of communication was not resolved so I went to the previous version 2621 and still no communication. |
| [2024-05-23 13:08:39] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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