Support Board
Date/Time: Sun, 24 Nov 2024 16:54:57 +0000
2 Payments not posting. Please FIX!
View Count: 213
| [2024-05-17 16:00:35] |
| tmac65 - Posts: 6 |
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As noted in another post, I have 2 payments on 2 different charge cards ($50 ea) that are pending. After submitting payment I got a payment pending page. The charges on pending on my cards, but no email from Stripe, no balance on my account. I'll be happy to supply transaction data from Chase Bank on these. I am stuck on the useless trial package and cannot activate the service package (#11) to use SC. This is very frustrating. |
| [2024-05-17 16:51:08] |
| Sierra_Chart Engineering - Posts: 17156 |
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We are checking on this for you. What service package do you want? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-17 16:52:33] |
| tmac65 - Posts: 6 |
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Integrated #11 monthly.
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| [2024-05-17 17:03:18] |
| Sierra_Chart Engineering - Posts: 17156 |
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This is now resolved for you. You are now on that Service Package. We apologize for the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-17 17:32:17
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