Support Board
Date/Time: Sun, 24 Nov 2024 19:39:22 +0000
Charts are not moving but was working fine yesterday
View Count: 339
| [2024-05-15 16:46:46] |
| jacobpescaia - Posts: 4 |
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I'm setting up on a new computer and was able to get connected to Denali and everything was seemingly working fine yesterday. Today it appears that my charts aren't moving or may be delayed. What can I do to fix this? I'm just not sure what the problem is. I've also noticed that it says [CB][M] on the top of my charts as well if that helps. Thank you Date Time Of Last Edit: 2024-05-15 17:09:40
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| [2024-05-15 17:54:05] |
| John - SC Support - Posts: 36238 |
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Everything on your account looks good, so you should not have any issues with symbols that trade on the CME exchange, as you have the "CME with Market Depth for non-professional Trading accounts". If you are trying to view charts for symbols from the CME Group that are not on the CME Exchange (such as CL), then those symbols will be delayed (at best) or you may not get any data at all - it depends on what trading service you are connected to and how you are setup with them. If you are still having problems with a chart for an instrument that is traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ------------ The [CB][M] information means the following: - [CB]: You have a Continuous (C) Date-Based Back-Adjusted (B) futures chart. - [M]: The data is coming from our Denali Exchange Data feed. This could be delayed streaming data - it does not signify real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-15 18:06:41] |
| jacobpescaia - Posts: 4 |
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Thank you John, It was my careless error, I realized I was still logged into SC on my vps so wasn't receiving data on the new computer. All figured out, thanks for your reply. |
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