Support Board
Date/Time: Sun, 24 Nov 2024 19:42:02 +0000
About delayed stock price on SC chart
View Count: 198
| [2024-05-15 11:46:50] |
| User513952 - Posts: 84 |
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Hi, I am using IB's data source on SC chart and I have subscribed the live market data, but recently, only delayed market data can be access on SC charts. https://www.sierrachart.com/image.php?Image=1715774111290.png Please advise. Thanks Charlie Date Time Of Last Edit: 2024-05-15 11:56:30
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 AAPL_Delay.JPG / V - Attached On 2024-05-15 11:46:23 UTC - Size: 65.67 KB - 73 views |
| [2024-05-15 15:37:00] |
| John - SC Support - Posts: 36238 |
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When you use the standard symbol as you have done (NVDA) you are getting the data from our "U.S. Equities Consolidated Tape" exchange. And since you are not setup to get the real-time data for that exchange, you are getting the delayed streaming data. To get the data from Interactive Brokers, you need to use the full Interactive Brokers symbol, such as "NVDA-STK-SMART-USD". Refer to the following: Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-15 20:18:18] |
| User513952 - Posts: 84 |
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Thanks but why I can get live data before with symbol of "NVDA"?
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| [2024-05-15 21:18:52] |
| John - SC Support - Posts: 36238 |
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We implemented a change a few weeks ago (maybe even a month or so ago) that changed how this worked. If this was about the time when you noticed the difference, then this would be why. But if it was a recent thing, then we can not say - most likely you were getting the delayed data but did not realize it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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