Support Board
Date/Time: Sun, 24 Nov 2024 13:04:25 +0000
charts data download is incomplete
View Count: 260
| [2024-05-13 09:33:49] |
| User497465 - Posts: 35 |
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hey, meine charts haben lücken. da hat wohl etwas beim download historischer daten nicht funktioniert. wie kann ich das nochmal beheben? my charts have some gaps. something while downloading historical data goes wrong. how can i fix that? |
| [2024-05-13 16:51:29] |
| John - SC Support - Posts: 36238 |
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You are using Rithmic data, so this is an issue with their data. Refer to our policy on their data here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy We highly recommend using our Denali Exchange Data Feed instead. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-03 23:59:23] |
| User497465 - Posts: 35 |
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Hello, i'm actually make research in sierra chart (using the denali, but not live (the delayed one)). i found a situation in GC which is very strange for me and i can't fix it. how can this be and how can i fix that? Please have a look at the screnshots. |
 GC 15min Chart.jpg / V - Attached On 2024-06-03 23:58:47 UTC - Size: 254.82 KB - 49 views Attachment Deleted. |
| [2024-06-04 13:43:18] |
| Sierra_Chart Engineering - Posts: 17154 |
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That might be a transition point in time from one futures contract to the next. Refer to: Continuous Futures Contract Charts: Displaying Rollover Transition Times and Contract Months Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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