Support Board

Date/Time: Sun, 24 Nov 2024 20:40:28 +0000

Sierra Charts Data Not Coming Through

[2024-05-08 15:06:56] #1 [Go To First Post]
bobstone249 - Posts: 28
Hi, I really need some help which may involve one of your colleagues accessing my computer. I'm happy to pay for the support if required. a) I had Sierra Charts set up as a live trading account with Dorman Trading using Denali with Teton Order Routing. Local folder Windows C>SierraChart b) I followed your instructions to install a second Sierra Chart on my PC and have configured for a Prop firm trading account using Rithmic. Folder Windows C>SierraChart2 I was in danger of getting confused as to which session was which, so I decided to remove the SC icon from my taskbar and pop it on the desktop. The intention being to rename the shortcuts to Sierra Chart Prop & Sierra Chart Broker. Somehow I seem to have lost a lot of the configuration of the original SierraChart version on my computer. When I now try to connect none of the charts have live data coming through, the shortcut doesn't even open the correct folder for the chartbooks etc. It's a bit of a mess. The only thing I can think of doing is to copy SierraCharts2, create a SierraCharts3 and go through that long painful process again which will include setting everything up with the broker as well. I'm hoping one of your team can come over on TeamViewer, spot the issue and provide support. Please help! I posted this against an old ticket and then thought that I ought to really create a new one.

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