Support Board
Date/Time: Sat, 23 Nov 2024 05:02:42 +0000
ZELLE PAYMENT NOT PROCESSING
View Count: 257
| [2024-05-07 06:50:55] |
| Jaysitezxm - Posts: 1 |
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i currently have trial and wanted to pay for full version, i signed activated the cme exchange 37/mo and was also going to pay for 47/mo #11 integrated advanced, i sent $50 with my username in the memo but it is not showing up on my account and i saw on the instructions it says "Your Sierra Chart account will be credited for the amount you sent in full as soon as it is received." please help thanks |
| [2024-05-07 12:14:51] |
| Sierra_Chart Engineering - Posts: 17145 |
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We do have this payment, it will be processed later today. It requires manual processing. When you specify the username in the memo field just put the username only and no other text.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-13 13:36:08] |
| FelixAndres090519 - Posts: 9 |
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Hi, I just sent payment through Zelle and also put my first and last name in the memo unknowingly. Please process my payment. I'll include only my username moving forward. Much appreciated!
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| [2024-09-13 15:39:05] |
| John - SC Support - Posts: 36238 |
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We see a post to your account from Zelle on 2024-09-13 at 14:26:15.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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