Support Board
Date/Time: Sun, 24 Nov 2024 19:36:12 +0000
Alerts to Phone stopped on March 27. But work in program
View Count: 368
| [2024-05-03 13:18:26] |
| mrchet - Posts: 15 |
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Hi, I had alerts going to my phone correctly from March 13 to March 27. Then they stopped. I am now just getting to look into it. I went through the procedure. I detached and reattached the chat. Alert number is set to 130. The alert fires on my desktop, but the message does not get relayed to my telegram chat on phone. I did re setup the telegram and did get message from SC today about /attach etc. but I don't get alerts sent to my phone. Im stumped. |
| [2024-05-03 13:51:29] |
| Sierra_Chart Engineering - Posts: 17161 |
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Go through all of the instructions here: Chat and Communications Platform: Using Chat for Remote Alert Notifications Check to see that you see the alert in the Chat Window (File >> Open Chat Window) in the designated Chat Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-07 13:30:19] |
| mrchet - Posts: 15 |
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Hi, I've tried and re-tried the instructions several times. The final relay of 130 chat ID to my telegram channels is not happening for some reason. As I mentioned, it worked fine for weeks. Im wondering if an update required a setting that I did not have on my earlier install. Im stumped. It could be me, but ive now tried 4 times to fix it. Thanks Jon |
| [2024-05-08 13:40:13] |
| mrchet - Posts: 15 |
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It appears to be working. I went back and changed my chat user name, deleted the old Sierra chart Chat, and then started over with the instructions and a new chat ID number. (I did the procedure correct in the past, but it never worked). That seems to have restarted them correctly coming into my phone. |
| [2024-05-08 19:36:59] |
| Sierra_Chart Engineering - Posts: 17161 |
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That is good. What we were going to ask is to make sure that the alerts are showing up in the specified chat in the chat window (File >> Open Chat Window). We also now have the web-based chat application to receive alerts on a mobile device: Chat and Communications Platform: Web-Based/Mobile Chat Application Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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