Support Board
Date/Time: Sun, 24 Nov 2024 22:53:31 +0000
Problems with LIVE DATA
View Count: 275
| [2024-04-26 16:56:02] |
| Sorl4c - Posts: 5 |
|
I've been trading a funded account with Apex, and I had a lot of problems with LIVE data continuously I enter a trade and I find I get filled on another price. I find out I have a delay at times. What can the reason for this be? Thank you |
| [2024-04-26 16:59:41] |
| Sorl4c - Posts: 5 |
|
File attached
|
Private File Private File |
| [2024-04-26 17:19:52] |
| John - SC Support - Posts: 36238 |
|
We can not say. You are getting your data from Rithmic, so whatever is occurring is related to the Rithmic data. Refer to our policy on Rithmic data here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-27 09:27:56] |
| Sorl4c - Posts: 5 |
|
I've seen there was a new update, I've done it. But now I keep getting the following message constantly. Error getting address info for www.rithmic.com, Windows error code 11001: Host desconocido. * HTTPS connection ID:37 to www.rithmic.com443 for request ID:37 (1) | CloseSocket call. It seems to be working correctly but I keep getting the logs window popping up. It's an Apex funding account, I've already contacted them as well to see if they can provide a solution. Honestly, I've been working perfectly for months, I've had these problems since Thursday. |
| [2024-04-29 13:11:44] |
| Sierra_Chart Engineering - Posts: 17162 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: