Support Board
Date/Time: Wed, 27 Nov 2024 10:35:46 +0000
Connection Lost, Alert Email Error
View Count: 1260
| [2014-08-15 09:49:48] |
| Futures Operator - Posts: 239 |
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v1172, Lost Rithmic connection tonight, alert email failed to send, why? It is set to the email address on my account and I had been receiving email alerts to it earlier including yesterday. I don't have any other internet connection issues, no third party antivirus or firewall software, and SC files/folders are excluded from the built in Win 8 protection. Rithmic Trading | Server Alert: Trading System Connection Broken | 2014-08-15 02:38:02 Rithmic Trading | Deleting API object. | 2014-08-15 02:38:02 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2014-08-15 02:38:02 Rithmic Trading | Server Alert: PnL Connection Closed | 2014-08-15 02:38:02 Rithmic Trading | Server Alert: Market Data Connection Closed | 2014-08-15 02:38:02 Socket (2672) | Closed. No error. | 2014-08-15 02:38:02 Socket (2672) | Shutdown and closed. | 2014-08-15 02:38:02 Connection to the external service has been lost. | 2014-08-15 02:38:02 Rithmic Trading | Disconnected from the server. | 2014-08-15 02:38:02 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-15 02:38:02 Rithmic Trading | Port for executable: 59584 | 2014-08-15 02:38:04 Rithmic Trading | Starting server: C:\SierraChart_NonCLR_LIVE\Rim\DTCBridge.exe | 2014-08-15 02:38:04 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59584 | 2014-08-15 02:38:06 Socket (3016) | Connected. | 2014-08-15 02:38:06 Rithmic Trading | Connected to server. | 2014-08-15 02:38:06 Rithmic Trading | Sending logon request message. | 2014-08-15 02:38:06 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-15 02:38:06 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-15 02:38:06 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-15 02:38:06 Rithmic Trading | Error creating the main object. Error message: os error | 2014-08-15 02:38:29 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-15 02:38:29 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-15 02:38:30 Rithmic Trading | Logon error from server | 2014-08-15 02:38:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-15 02:38:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-15 02:38:30 Socket (3016) | Closed. No error. | 2014-08-15 02:38:30 Socket (3016) | Shutdown and closed. | 2014-08-15 02:38:30 Rithmic Trading | Disconnected from the server. | 2014-08-15 02:38:30 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-15 02:38:30 HTTP request #152 returned the following error: Windows error code 12007: The server name or address could not be resolved | 2014-08-15 02:38:30 Unable to e-mail the Alert notification due to an error. | 2014-08-15 02:38:30 Date Time Of Last Edit: 2014-08-15 09:50:12
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| [2014-08-15 14:02:39] |
| Futures Operator - Posts: 239 |
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No issue getting emails of other alerts since then. But want to make sure I get all of them, especially if feed goes down/connection lost.
Date Time Of Last Edit: 2014-08-15 14:03:22
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| [2014-08-15 16:47:13] |
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This is the reason for the problem: HTTP request #152 returned the following error: Windows error code 12007: The server name or address could not be resolved | 2014-08-15 02:38:30 Unable to e-mail the Alert notification due to an error. | 2014-08-15 02:38:30 This would be a problem with resolving the SierraChart.com domain name on your side. Why this occurs, is not within the scope of our support and we have no idea. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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