Support Board
Date/Time: Mon, 25 Nov 2024 00:53:09 +0000
problem CME feed
View Count: 159
| [2024-04-18 16:35:39] |
| User910357 - Posts: 2 |
|
Hello, I have a probleme with the download of hzstorical data on some CME group index. I have this problem with Dasdaq and SP500 but the crude oil is working fine in attached a printscreen of the problem |
 Screenshot 2024-04-17 214614.png / V - Attached On 2024-04-18 16:35:28 UTC - Size: 99.99 KB - 65 views |
| [2024-04-18 17:19:59] |
| John - SC Support - Posts: 36238 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: