Support Board
Date/Time: Wed, 27 Nov 2024 08:28:58 +0000
Cannot login this morning on DDT-CQG
View Count: 1161
| [2014-08-14 13:39:37] |
| YSS - Posts: 112 |
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Deepdiscounttrading says nothing has changed and the problem is with sierracharts. I get following error message: CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-08-14 09:35:37 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-08-14 09:35:37 socket (2116) | Connected. | 2014-08-14 09:35:37 CQG Trading FIX: Sending the Logon message. | 2014-08-14 09:35:37 CQG Trading | Connected to trading server. | 2014-08-14 09:35:37 CQG Trading | Connecting to market data server. | 2014-08-14 09:35:37 Connecting to websocket server. | 2014-08-14 09:35:37 Socket (0) | Resolved address api.cqg.com to IP 208.48.16.34 | 2014-08-14 09:35:37 CQG Trading FIX - FCM name: Crossland | 2014-08-14 09:35:37 Socket (2264) | Connected. | 2014-08-14 09:35:37 Socket (2264) | Starting SSL connection. | 2014-08-14 09:35:37 Socket (2264) | SSL connection established. | 2014-08-14 09:35:38 Opening websocket. | 2014-08-14 09:35:38 Sending websocket handshake. | 2014-08-14 09:35:38 Received websocket handshake acknowledgment. | 2014-08-14 09:35:38 TRANSPORT OPEN | 2014-08-14 09:35:38 CQG Trading | Websocket connected. | 2014-08-14 09:35:38 CQG Trading | Sending market data logon message. | 2014-08-14 09:35:38 CQG Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-08-14 09:35:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 09:35:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 09:35:38 CQG Trading FIX: Sending a Logout message. | 2014-08-14 09:35:38 Socket (2264) | SSL shutdown indicates not able to send 'close notify'. | 2014-08-14 09:35:38 Socket (2264) | SSL has been shut down. | 2014-08-14 09:35:38 Socket (2264) | SSL object has been freed. SSL state is now disconnected. | 2014-08-14 09:35:38 Socket (2264) | Shutdown and closed. | 2014-08-14 09:35:38 |
| [2014-08-14 16:08:59] |
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Contact your broker and let them know you are getting this message: CQG Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-08-14 09:35:38 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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