Support Board
Date/Time: Sun, 24 Nov 2024 23:42:42 +0000
Delayed streaming options data
View Count: 369
| [2024-04-14 07:48:50] |
| User365411 - Posts: 189 |
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[2024-04-03 20:46:32]#1[Go To First Post] Sierra_Chart Engineering - Posts: 13909 It has recently come to our attention that the delayed streaming CME data is not updating as fast as it should be. Normally you should see updates every 50 to 100 ms when the market is active. Instead updates could be as slow as in 2-10 second intervals. We are working on resolving this issue as soon as possible. We expect it will take about a week from now. We have already made some improvements. So there is a significant improvement from previously but still the updates are not as fast as they should be in some cases. We removed delayed streaming options data until this issue is resolved. This will be added back as soon as possible do you have a forecast for when service will be restored? TY |
| [2024-04-16 23:38:00] |
| Sierra_Chart Engineering - Posts: 17163 |
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We are going to set this up tonight.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-16 23:38:09
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| [2024-04-17 05:36:36] |
| Sierra_Chart Engineering - Posts: 17163 |
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This is going to take more time than expected. We do not expect this to be complete until Wednesday after the close. And a new version will be required.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-19 06:39:56] |
| User365411 - Posts: 189 |
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Just read that the service was restored But i'm unable to get the data for ES options SC rel 2629 2024-04-19 02:30:00.265 | SC Data - All Services | Connected to server complete. 2024-04-19 02:30:00.265 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-04-19 02:30:09.295 | Delayed Data Feed | Connecting to the data feed for symbols query. 2024-04-19 02:30:09.296 | Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 2024-04-19 02:30:09.301 | DTC Client socket (1) | Creating socket. 2024-04-19 02:30:09.301 | DTC Client socket (1) | New receive buffer size: 0 2024-04-19 02:30:09.301 | DTC Client socket (1) | Connecting to IP: 38.103.112.187. 2024-04-19 02:30:09.453 | Delayed Data Feed | Network connection to server complete. 2024-04-19 02:30:09.453 | Delayed Data Feed | Starting socket receive thread. 2024-04-19 02:30:09.453 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-04-19 02:30:09.643 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-04-19 02:30:09.643 | Delayed Data Feed | Sending logon request message. 2024-04-19 02:30:10.145 | Delayed Data Feed | Received logon response. 2024-04-19 02:30:10.145 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-04-19 02:30:10.145 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-04-19 02:30:10.145 | Delayed Data Feed | Successfully connected. 2024-04-19 02:30:10.145 | Delayed Data Feed | Trading is not supported. 2024-04-19 02:30:10.145 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-04-19 02:30:10.145 | Delayed Data Feed | Sent symbols for underlying request to server. Underlying: ES 2024-04-19 02:30:10.363 | Delayed Data Feed | Received symbols for underlying request from server. Underlying: ES. Count: 0 |
| [2024-04-19 11:21:35] |
| Sierra_Chart Engineering - Posts: 17163 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-19 15:13:47] |
| Sierra_Chart Engineering - Posts: 17163 |
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A new version will be needed to resolve this. We are resolving it now. Delayed streaming data for options does work. The problem is getting the symbol listing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-19 16:05:54
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| [2024-04-24 08:21:19] |
| User365411 - Posts: 189 |
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While waiting for the new version to come out to solve the symbol listing problem, with SC2629 if I enter the name of the option will the data be downloaded? If you tell me the pattern of how the name of an option is formed I can build the one I need Example ES: EW4J4 C5185 or E1CK4 C5185 TY Date Time Of Last Edit: 2024-04-24 08:21:40
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| [2024-04-25 12:23:20] |
| User365411 - Posts: 189 |
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While waiting for the new version to come out to solve the symbol listing problem, with SC2629 if I enter the name of the option will the data be downloaded?
If you tell me the pattern of how the name of an option is formed I can build the one I need Example ES: EW4J4 C5185 or E1CK4 C5185 TY ok, never mind, SC2630 works, ty |
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