Support Board
Date/Time: Wed, 27 Nov 2024 08:41:42 +0000
urgent help - deleted all data
View Count: 1297
| [2014-08-14 05:38:18] |
| User90069 - Posts: 4 |
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I stupidily deleted all my data files, and have been trying to recover for 4+ hours. Just now I learned my issue. 2014-08-14 01:00:11 CTS FIX socket (1648) | Connected. | 2014-08-14 01:00:11 CTS FIX socket (1648) | Starting SSL connection. | 2014-08-14 01:00:11 CTS FIX socket (1648) | SSL connection established. | 2014-08-14 01:00:12 CTS FIX: Sending the Logon message. | 2014-08-14 01:00:12 CTS FIX: Connected to data and trade server. FIX version: 4.3.9.3 | 2014-08-14 01:00:12 CTS FIX: Received Account List collateral report. | 2014-08-14 01:00:12 CTS FIX: Subscribing to account: 38* | 2014-08-14 01:00:12 CTS FIX: Received Account Update collateral report. | 2014-08-14 01:00:13 AsyncHTTP2 socket (1140) | Closed. No error. | 2014-08-14 01:00:16 AsyncHTTP2 socket (1140) | Shutdown and closed. | 2014-08-14 01:00:16 CTS FIX: Requesting Open Orders for account: 38* | 2014-08-14 01:00:17 CTS FIX: Received Account List collateral report. | 2014-08-14 01:00:17 CTS FIX: Received Account List collateral report. | 2014-08-14 01:00:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLU14.dly | 2014-08-14 01:00:40 CTS T4 FIX | Starting real-time market data updates for: CL.20140900.CME_NY. ID: 1 | 2014-08-14 01:00:40 HD Request # 2 | Downloading Historical Daily chart data for CLU14. Starting date: 1964-08-13. Service: cts | 2014-08-14 01:00:40 HD Request # 2 | Error downloading historical Daily data for CLU14. Not downloading any data. Maximum downloads exceeded for the day. Limit: 700 | 2014-08-14 01:00:40 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLU14 | 2014-08-14 01:00:40 HD Request # 2 | Daily download COMPLETE for CLU14. Completion time: 0s | 2014-08-14 01:00:40 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLU14.dly | 2014-08-14 01:00:40 CTS T4 FIX | Sending security definition request for symbol CL.20140900.CME_NY | 2014-08-14 01:00:41 I'm in a really bad spot. Is there anything I can do? Thank You |
| [2014-08-14 07:07:30] |
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In regards to this: HD Request # 2 | Error downloading historical Daily data for CLU14. Not downloading any data. Maximum downloads exceeded for the day. Limit: 700 | 2014-08-14 01:00:40 Your Historical Daily data request limit has been increased because you are evaluating package 5. Restart Sierra Chart to have access to the higher limit. If you do not have this, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-14 07:15:53] |
| User90069 - Posts: 4 |
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Package 5 is immediately stating it's over a 1500 cap?
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| [2014-08-14 07:35:11] |
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We can see why this might have happened and we will fix this in the next release. However, one of the main problems is that there are a lot of historical daily requests which are being done. You must be working with a lot of symbols and many years of historical data. One thing you can do is exit from Sierra Chart and delete the Sierra3.CFG file and start with the default configuration. This will perform a reset. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-14 07:38:42] |
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This is the relevant documentation: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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