Support Board
Date/Time: Mon, 25 Nov 2024 04:43:29 +0000
Issues with market data delay and trades being submitted
View Count: 261
| [2024-04-10 20:20:13] |
| User566096 - Posts: 1 |
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I have run into an issue with a delay in me receiving data through my Rithmic data feed and entering trades. I was watching a group stream and noticed that the prices that were showing up on stream were about a second and a half faster than what I was seeing locally. To add to the issue, when I would try to perform a market buy, the price where the trade was entered was different than where I clicked to buy. On top of that, the price has been outside of the bracket that I have set up. In the past, if price was moving quickly, it would hit the stop loss and exit the trade. This is the first time I have encountered a situation where the price I entered at is different than the price I tried to purchase at and also have the price sit outside of bracket. I have already contacted Apex and have been told that this is not an issue on their end.
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| [2024-04-10 20:26:50] |
| John - SC Support - Posts: 36238 |
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We have had several reports of issues with Rithmic data today. There is nothing we can do about this, it is a Rithmic issue. Refer to our policy here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy The best solution is to use our Denali Exchange Data Feed. Refer to the information at the following link: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-10 20:27:06
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