Support Board
Date/Time: Mon, 25 Nov 2024 03:52:28 +0000
UB footprint chart malfunction....
View Count: 169
| [2024-04-08 20:43:46] |
| moneyboy888 - Posts: 25 |
|
Dear SC engineers, Please help fix the UB footprint chart issue. Initially, the FP chart's price level would have an empty line between two price levels but it doesn't happen in the DOM. Then, after some incremental 1/32 adjustment, it went completely blank like it's shown in the pic. |
 UB Footprint Chart Issue.png / V - Attached On 2024-04-08 20:43:36 UTC - Size: 966.7 KB - 39 views |
| [2024-04-08 20:46:00] |
| John - SC Support - Posts: 36238 |
|
From what we can see, this looks like it is just a scaling issue. The Bid is at 124 5/32 and the Ask is at 124 6/32, but these prices are not showing in the Price Ladder at the time the image was taken. Right click on the prices and select "Reset" (you can also double-left-click to reset the scales). If this does not fix it, then make sure the Scale Range is set to "Automatic" again by right-clicking on the prices and looking at the settings.
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