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Feedback : Sierra chart crashes when Display Study Documentation

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[2014-08-13 07:51:25] #1 [Go To First Post]
NumbersBars - Posts: 141
Just a feedback or bug report. Version 1173 O.S :Windows 8.1 When click on "Display Study Documentation" within Add Custom study, Sierra Chart crashed. Tried in two different machines. Same result.


sierra_Crash.jpg / V - Attached On 2014-08-13 07:50:27 UTC - Size: 67.57 KB - 338 views

[2014-08-13 08:12:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot duplicate this problem and we have little doubt that it is an operating system issue on your side. It is not something we can help with. You need to look for a cause on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-13 08:23:55] #3 [Go To First Post]
NumbersBars - Posts: 141
No critical. Just a feedback. In case other users are having same issue. It only happens when trying to view study documentation of Custom Study. Date Time Of Last Edit: 2014-08-13 08:24:19

[2014-08-13 08:36:29] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK now that we understand it was from a custom study, we tracked down the problem. Generally issues involving starting the browser are going to be operating system issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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