Support Board
Date/Time: Mon, 25 Nov 2024 04:33:00 +0000
Delayed data following set up steps
View Count: 490
| [2024-04-02 15:36:23] |
| User490328 - Posts: 2 |
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Hi there I have activated service package 11 and paid for the coming month. I have completed the relevant exchange agreements, including CME priced at 5.5 per month. I have followed the steps on the Sierra application, including checking the SC Data Services - all services is selected. I also made sure to "update from server" and Translate Symbols to current service. However, the data is still delayed. I have also connected my live IBKR account. Can you please let me know what I'm missing? thank you |
| [2024-04-02 18:31:36] |
| User62936 - Posts: 68 |
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I'm seeing exactly this as well today. Everything was fine last week, and today I'm seeing all stocks and ETFs coming through as delayed data in SC, while they are streaming in real time in IB Trader Workstation. Only futures are streaming in real time. I came here to see what was up, and I see this post so something is clearly not working.
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| [2024-04-02 18:34:05] |
| Sierra_Chart Engineering - Posts: 17169 |
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The causes of the problem are different in each of these cases. Regarding post #1: Make sure you connect Sierra Chart to your Live Interactive Brokers account. The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- Regarding post #2: Activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-02 18:35:48
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| [2024-04-02 19:00:59] |
| User62936 - Posts: 68 |
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Regarding post #2: Activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sorry to jump into this thread since my problem isn't the same. But I don't understand why I need to activate data with Denali when I'm already paying for data to IB. I know the Denali data is good, but its another cost. It used to work just fine last month where my IB data was showing up in real time in Sierra Charts. |
| [2024-04-02 19:41:09] |
| Sierra_Chart Engineering - Posts: 17169 |
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Refer to this thread: Notice: Upcoming Mandatory US Equities/Stocks Symbol/Data Changes for Interactive Brokers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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