Support Board
Date/Time: Sun, 24 Nov 2024 18:01:14 +0000
number of contracts
View Count: 495
| [2024-04-02 11:54:41] |
| User716459 - Posts: 127 |
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The horizontal line with which I marked the number of contracts, for example, 100 moves, it does not stay in place. The right vertical scale does not show the number of contracts, only negative values on the Ym chart. Cl and Gc are displayed correctly, and on them I have set the horizontal line on a certain number of contracts, visible on the scale on the right. Please let me know how to fix this, thank you.
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| [2024-04-03 02:03:16] |
| Sierra_Chart Engineering - Posts: 17156 |
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We do not understand what you are referring to. Provide an image of the chart or Trade DOM showing what you are referring to, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-03 10:39:48] |
| User716459 - Posts: 127 |
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I attach a snapshot. Ym chart shows negative number of contracts -100 - right arrow. The left arrow shows a line that moves vertically, it does not show a constant value of contracts like the Gc chart - it shows 200 contracts, and the cursor shows a positive value of 100 contracts. Please give me information on how to make the Ym chart show like Gc. Thanks. |
Private File |
| [2024-04-03 16:56:02] |
| John - SC Support - Posts: 36238 |
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What are the studies that are in that region?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-04 09:47:18] |
| User716459 - Posts: 127 |
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I don't understand the question.
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| [2024-04-04 09:54:29] |
| User716459 - Posts: 127 |
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If you are asking about the horizontal and vertical colored stripes, they are irrelevant to this case, because the Ck and Gc graph is correct.
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| [2024-04-04 15:27:45] |
| John - SC Support - Posts: 36238 |
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We are wondering if you have more than just the "Volume" study in that region. It looks like there may be another study that is driving the scale and that is why you are seeing the -100. Please let us know if there are other studies in that region and what they are.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-04 16:56:23] |
| User716459 - Posts: 127 |
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I don't know, maybe that's the case. I don't know how to check it. I have the same thing on Cl and GC. The horizontal and vertical colored stripes mark the corresponding candles.
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| [2024-04-04 20:15:19] |
| John - SC Support - Posts: 36238 |
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Please get us that chart by following these instructions and we will take a look: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-13 10:32:26] |
| User716459 - Posts: 127 |
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Good morning. I saved a new file as instructed, and I don't know where it is to send it to You as an attachment. Please help.
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| [2024-05-13 16:54:36] |
| John - SC Support - Posts: 36238 |
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Follow the instructions at the following link: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-14 10:59:23] |
| User716459 - Posts: 127 |
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The attachment shows a window where this file is not saved, please see.
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Private File |
| [2024-05-14 21:08:50] |
| John - SC Support - Posts: 36238 |
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We do not understand why you sent us that image or what the problem is with attaching the chartbook that contains the chart. Try following these instructions to get us the chartbook that contains that chart: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-15 09:54:10] |
| User716459 - Posts: 127 |
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Selecting Global Settings >> General Settings in the Sierra Chart menu, it does not display the Folder in the field named: Data Files Folder. Therefore, I have sent you the window displayed in Global Settings >> General Settings .
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| [2024-05-15 15:27:30] |
| John - SC Support - Posts: 36238 |
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The location of your Data folder is defined in the "Paths" page of the General Settings window (Global Settings >> General Settings >> Paths). We have updated the documentation to make this clear. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-16 10:05:34] |
| User716459 - Posts: 127 |
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Is this the correct chart?
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| [2024-05-16 10:06:37] |
| User716459 - Posts: 127 |
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Is this the correct chart?
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| [2024-05-16 10:07:43] |
| User716459 - Posts: 127 |
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File attached
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 Chartbook1.Cht - Attached On 2024-05-16 10:07:24 UTC - Size: 4.14 KB - 179 views |
| [2024-05-16 15:16:33] |
| John - SC Support - Posts: 36238 |
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The chartbook you attached does not have a chart that matches the original image you provided.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-17 09:38:18] |
| User716459 - Posts: 127 |
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Please write what is the name of this chartbook. YM's chartbook is missing from this catalog.
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| [2024-05-17 17:41:41] |
| Sierra_Chart Engineering - Posts: 17156 |
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At this point we do not know how to help you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-20 08:42:35] |
| User716459 - Posts: 127 |
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Think about it please. There is a solution, you have to get to it.
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