Support Board
Date/Time: Mon, 25 Nov 2024 05:51:00 +0000
TETON Order Routing: WTI Futures
View Count: 287
| [2024-04-01 16:52:45] |
| Gradient - Posts: 89 |
|
Hi, I've been experiencing issues executing orders for WTI futures specifically the QM contract. There are no error messages. The order simply won't get placed. I spoke to my broker last week who stated that they were looking into it. However, today they mentioned to reach out to you all as they found no issues on their end. Please advise. |
| [2024-04-01 17:36:29] |
| Sierra_Chart Engineering - Posts: 17169 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-01 17:36:34
|
| [2024-04-01 17:41:39] |
| Sierra_Chart Engineering - Posts: 17169 |
|
We will be able to resolve this at the end of the day today. We need to load the margins for QM. The CME has been removing margins from the file we normally use probably related to span 2. We need to know who the clearing firm is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 17:43:22] |
| Gradient - Posts: 89 |
|
Ok thanks. AMP Futures. |
| [2024-04-01 22:31:48] |
| Sierra_Chart Engineering - Posts: 17169 |
|
This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-02 12:26:30] |
| Gradient - Posts: 89 |
|
Thanks
|
To post a message in this thread, you need to log in with your Sierra Chart account: