Support Board
Date/Time: Mon, 25 Nov 2024 05:50:35 +0000
Installation errors
View Count: 212
| [2024-04-01 09:21:46] |
| User651056 - Posts: 1 |
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Hello, I just sent the log file after completing the installation as errors were reported. Please review the log and confirm if any further action is required? Also, can you fully activate a 15-day trial for my Sierra Chart account please, the standard trial does not allow me to see the charts I am interested in. Many thanks Anthony Harding (anthony.harding@yahoo.co.uk) |
| [2024-04-01 13:24:29] |
| Sierra_Chart Engineering - Posts: 17169 |
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Based upon what we see you had Sierra Chart running while you did the installation. You need to exit from Sierra Chart before running the update. Instructions: Software Download: Fast Update We have activated your trial. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-01 13:24:43
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| [2024-04-02 16:56:34] |
| User226019 - Posts: 1 |
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Hello. I am trying to install SierraChart and have received many error messages. The log was sent to you reference "**" Any advice would be appreciated. Thank you. Date Time Of Last Edit: 2024-04-02 19:53:31
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| [2024-04-02 19:56:11] |
| Sierra_Chart Engineering - Posts: 17169 |
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You are getting access is denied errors: Failed to create folder: C:\SierraChart\DownloadedInstallationFiles\ACS_Source\. CreateFolderRecursively: Windows error code 5: Access is denied. Refer to: Error Messages When Opening Files Try using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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