Support Board
Date/Time: Mon, 25 Nov 2024 07:39:47 +0000
opening position problems
View Count: 239
| [2024-03-28 15:13:01] |
| User768427 - Posts: 8 |
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I'm trying to open position on MCLK24_FUT_CME and the aplication give me log "2024-03-28 16:09:54.520 | Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 3499. Service Order ID: 1336445. Symbol: MCLK24_FUT_CME. Account: 167037 *" The problem is only on that symbol. For example on MGCM24_FUT_CME or 6EM24_FUT_CME everything is ok. |
| [2024-03-28 15:32:11] |
| John - SC Support - Posts: 36238 |
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This has been resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 15:50:38] |
| User768427 - Posts: 8 |
|
The problem is not resolved all the time is the same log "2024-03-28 16:48:31.506 | Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 3502. Service Order ID: 1337176. Symbol: MCLK24_FUT_CME. Account: 167037 *"
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| [2024-03-28 17:46:01] |
| John - SC Support - Posts: 36238 |
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Is this an error with our "Simulated Futures Trading Service" or with live trading? If this is live trading, then who is your broker? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 19:08:29] |
| User768427 - Posts: 8 |
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LIve trading, my broker is AMPFUTURES
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| [2024-03-28 19:16:43] |
| John - SC Support - Posts: 36238 |
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We have given AMP the information for how to deal with this manually themselves. But they are waiting for our general solution to this. We do not know if we can get our general solution implemented prior to the close on Friday. But we do think we should have it ready by the start of trading on Sunday evening (March 31, 2024).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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