Support Board
Date/Time: Mon, 25 Nov 2024 07:54:17 +0000
UNABLE TO TRADE BACAUSE OF ERROR: Symbol not found in margin data.
View Count: 351
| [2024-03-28 12:39:21] |
| User181801 - Posts: 42 |
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Hello and thanks for your help, I am getting this message in my trade service log Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Tag: Parent order. Internal Order ID: 10458. Service Order ID: 9237548. Symbol: ESM24. Account: dagres * |
| [2024-03-28 15:11:52] |
| Sierra_Chart Engineering - Posts: 17172 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 15:19:55] |
| Sierra_Chart Engineering - Posts: 17172 |
|
We apologize for this. Try again now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 15:21:09] |
| TonyCipriani - Posts: 18 |
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Yes it works now! Thanks a lot for your quick action :)
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| [2024-03-28 15:25:19] |
| User181801 - Posts: 42 |
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All good, thank you
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