Support Board
Date/Time: Mon, 25 Nov 2024 07:54:13 +0000
order rejected
View Count: 388
| [2024-03-28 00:31:50] |
| User365962 - Posts: 2 |
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hello, i am getting the error - Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid - when i try placing orders for symbol MCLK24_FUT_CME on denila data feed. Don't known if it's just MCLK24_FUT_CME or all nymex symbols. i am subscribed to the nymex feed, its always worked fine but just stopped working yesterday. i have updated sierra chart to the newest version, reconnected to the server but it still doesn't work. kind regards K.Smith |
| [2024-03-28 00:36:05] |
| Sierra_Chart Engineering - Posts: 17172 |
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Who is your broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 00:53:42] |
| User365962 - Posts: 2 |
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My broker is AMP futures.
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| [2024-03-28 05:39:15] |
| Sierra_Chart Engineering - Posts: 17172 |
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We did give AMP a solution to solve the margin issue. But apparently they are waiting for us to resolve the problem from our side. We expect to have this resolved, Thursday evening but we cannot guarantee that. It might not be until Friday evening. However, we have given the clearing firms instructions how to manually set the margin. This is very easy. The source of margin data we use from the CME is not including MCL margin rates for unknown reasons. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 14:19:09] |
| 01110010 - Posts: 33 |
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also having this issue when trading on a sierra trading evaluator with CLK24
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| [2024-03-28 14:25:56] |
| FrankUser - Posts: 18 |
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I have the same issue to trade NQM24 today in evaluator for aptero tryout.
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| [2024-03-28 14:38:04] |
| rkg - Posts: 11 |
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I am having the same issue trading MESM24 in trading evaluator for Apteros tryout
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 Screenshot 2024-03-28 073706.png / V - Attached On 2024-03-28 14:37:14 UTC - Size: 165.16 KB - 66 views Attachment Deleted. |
| [2024-03-28 15:18:22] |
| John - SC Support - Posts: 36238 |
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This is being looked into.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 15:28:04] |
| John - SC Support - Posts: 36238 |
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This has been fixed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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