Support Board
Date/Time: Mon, 25 Nov 2024 07:48:58 +0000
Trade Being Rejected
View Count: 361
| [2024-03-27 13:21:17] |
| Daren Hampton - Posts: 27 |
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This morning I was trying to take a position on Micro Crude Oil with the symbol MCLK24_FUT_CME This is the trade service log from this morning: TradeActivity files query time: 0.010045 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:06.570 Teton CME Order Routing | Requesting trade accounts from server. | 2024-03-27 09:13:11.517 TradeActivity files query time: 0.005058 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:11.522 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 134664. | 2024-03-27 09:13:11.543 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 134664. | 2024-03-27 09:13:11.543 Teton CME Order Routing | Received 1 accounts from service. | 2024-03-27 09:13:11.543 TradeActivity files query time: 0.001610 seconds. Entries: 0. Current queries: 2 | 2024-03-27 09:13:11.544 TradeActivity files query time: 0.000375 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:11.545 Teton CME Order Routing | Received 0 order fills for account: 134664. Inserting the ones that do not exist. | 2024-03-27 09:13:11.570 Teton CME Order Routing | Received 0 historical account balance updates for account: 134664. Inserting. | 2024-03-27 09:13:11.573 Teton CME Order Routing | Requesting Trade Positions data. | 2024-03-27 09:13:11.763 TradeActivity files query time: 0.009329 seconds. Entries: 0. Current queries: 2 | 2024-03-27 09:13:18.203 TradeActivity files query time: 0.038123 seconds. Entries: 8. Current queries: 3 | 2024-03-27 09:13:18.241 TradeActivity files query time: 0.000554 seconds. Entries: 0. Current queries: 3 | 2024-03-27 09:13:18.242 TradeActivity files query time: 0.035574 seconds. Entries: 0. Current queries: 4 | 2024-03-27 09:13:18.359 TradeActivity files query time: 0.037748 seconds. Entries: 0. Current queries: 5 | 2024-03-27 09:13:18.453 TradeActivity files query time: 0.037741 seconds. Entries: 16. Current queries: 1 | 2024-03-27 09:13:19.036 TradeActivity files query time: 0.000768 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:19.764 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2024-03-27 09:13:19.874 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2024-03-27 09:13:19.874 TradeActivity files query time: 0.000697 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:19.907 TradeActivity files query time: 0.019458 seconds. Entries: 12. Current queries: 1 | 2024-03-27 09:13:22.823 TradeActivity files query time: 0.000439 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:23.861 TradeActivity files query time: 0.000374 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:23.927 Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15561. Service Order ID: 1320753. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:14:40.620 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15564. Service Order ID: 1320756. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:14:53.735 * TradeActivity files query time: 0.004970 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:15:22.010 TradeActivity files query time: 0.000473 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:15:22.828 Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15567. Service Order ID: 1320770. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:15:33.974 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15573. Service Order ID: 1320776. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:16:36.895 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15576. Service Order ID: 1320786. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:17:05.841 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15579. Service Order ID: 1320789. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:17:09.916 * |
| [2024-03-27 13:42:29] |
| Sierra_Chart Engineering - Posts: 17172 |
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We are checking on this. Who is the clearing firm? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-27 13:42:45
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| [2024-03-27 13:54:32] |
| Sierra_Chart Engineering - Posts: 17172 |
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The CME is not providing Micro crude oil margin data: https://www.cmegroup.com/solutions/risk-management/margin-services/product-margins.html#span=span&pageNumber=1&exchange=NYM We are working on a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-27 13:54:53
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| [2024-03-27 14:28:47] |
| Daren Hampton - Posts: 27 |
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Ok thank you My broker is AMP |
| [2024-03-27 14:37:14] |
| Sierra_Chart Engineering - Posts: 17172 |
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We have followed up with instructions to the clearing firms with a solution to resolve this. Yes there is a problem today from the CME regarding this. Clearing firms have been provided instructions to resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 15:14:12] |
| Daren Hampton - Posts: 27 |
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Ok…just let them work out whatever issues they have and everything so be good right??
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| [2024-03-27 16:05:19] |
| Sierra_Chart Engineering - Posts: 17172 |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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