Support Board
Date/Time: Mon, 25 Nov 2024 08:05:16 +0000
Problem opening the order
View Count: 299
| [2024-03-27 08:56:49] |
| User914075 - Posts: 2 |
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Hello, I cannot open a position in crude oil because the message appears: Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Internal Order ID: 3931. Service Order ID: 1320228. Symbol: MCLK24_FUT_CME.
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| [2024-03-27 13:43:35] |
| Sierra_Chart Engineering - Posts: 17172 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 14:01:50] |
| Sierra_Chart Engineering - Posts: 17172 |
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The CME is not providing Micro crude oil margin data: https://www.cmegroup.com/solutions/risk-management/margin-services/product-margins.html#span=span&pageNumber=1&exchange=NYM We are working on a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 14:34:57] |
| User914075 - Posts: 2 |
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I understand, but yesterday you could open positions on crude oil, so there was a problem today?
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| [2024-03-27 14:36:45] |
| Sierra_Chart Engineering - Posts: 17172 |
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We have followed up with instructions to the clearing firms with a solution to resolve this. Yes there is a problem today from the CME regarding this. Clearing firms have been provided instructions to resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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