Support Board
Date/Time: Mon, 25 Nov 2024 09:37:41 +0000
Data is suddenly delayed data
View Count: 252
| [2024-03-18 20:00:21] |
| User175681 - Posts: 4 |
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How do I get real-time data back?
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| [2024-03-19 00:42:21] |
| User175681 - Posts: 4 |
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This weekend I tried to get the S&P 500 cash Index to build a delayed daily and hourly chart. That changed my data to delayed data on my ES E-mini contract that I trade (Dorman). I got real-time data back by going to Data/Trade Services Settings>common settings and changing Allow Support for Sierra Chart Data Feeds to yes, then changing Data/Trade Services Settings>Main Settings to Current Selected Service "SC Data-All Services." Question: I have been executing via Teton, which is a value under "Current Selected Service" and I don't know if that is what was there before I started trying to get the S&P cash delayed data. If I execute trades now, am I doing so via Teton? Or, do I need to change something? |
| [2024-03-19 00:58:54] |
| User175681 - Posts: 4 |
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When I Open Trade Window for Chart, I can now only SIM trade. My Dorman account is not there. Please help!
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| [2024-03-19 03:34:08] |
| Sierra_Chart Engineering - Posts: 17172 |
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You need to set Sierra Chart back to Teton order routing to be able to trade. Instructions: Sierra Chart Teton Futures Order Routing: Setup Instructions (start with step 7) Your Sierra Chart account is set to receive real-time CME futures data. If you want to access symbols that are not accessible under Teton order routing, then install another installation of Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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