Support Board
Date/Time: Wed, 27 Nov 2024 16:44:28 +0000
Can not connect to CQG now
View Count: 1213
| [2014-08-11 02:45:42] |
| User25540 - Posts: 22 |
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Hello, Trade connection is fine and I can send an order. But market data connection was rejected. CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-08-11 10:41:50 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-08-11 10:41:51 The network socket is connected. | 2014-08-11 10:41:51 CQG Trading FIX: Sending the Logon message. | 2014-08-11 10:41:51 CQG Trading: Connected to trading server. | 2014-08-11 10:41:52 CQG Trading: Connecting to market data server. | 2014-08-11 10:41:52 Connecting to websocket server. | 2014-08-11 10:41:52 CQG Trading FIX - FCM name: AMP | 2014-08-11 10:41:52 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-08-11 10:41:52 Error received in OnConnect while connecting. Windows error code 10061: 無法連線，因為目標電腦拒絕連線。 | 2014-08-11 10:41:59 Socket has been shutdown and closed. | 2014-08-11 10:41:59 CQG Trading: Websocket closed. | 2014-08-11 10:41:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-11 10:41:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-11 10:41:59 CQG Trading FIX: Sending a Logout message. | 2014-08-11 10:41:59 CQG Trading: Disconnected. | 2014-08-11 10:41:59 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-11 10:41:59 |
| [2014-08-11 03:23:10] |
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We have reported this problem to CQG. We are waiting for them to resolve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-11 03:29:24] |
| User25540 - Posts: 22 |
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It is good now.
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| [2014-08-11 04:13:46] |
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Yes, we can see that now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-16 01:01:13] |
| User25540 - Posts: 22 |
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Hello, The same problem is going on. |
| [2014-09-16 01:18:33] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-16 01:33:21] |
| User25540 - Posts: 22 |
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CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-09-16 09:32:55 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-09-16 09:32:55 The network socket is connected. | 2014-09-16 09:32:55 CQG Trading FIX: Sending the Logon message. | 2014-09-16 09:32:55 CQG Trading: Connected to trading server. | 2014-09-16 09:32:56 CQG Trading: Connecting to market data server. | 2014-09-16 09:32:56 Connecting to websocket server. | 2014-09-16 09:32:56 Resolved address api.geo.cqg.com to IP 118.201.11.216 | 2014-09-16 09:32:56 CQG Trading FIX - FCM name: AMP | 2014-09-16 09:32:56 Error received in OnConnect while connecting. Windows error code 10061: 無法連線，因為目標電腦拒絕連線。 | 2014-09-16 09:32:57 Socket has been shutdown and closed. | 2014-09-16 09:32:57 CQG Trading: Websocket closed. | 2014-09-16 09:32:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-16 09:32:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-16 09:32:57 CQG Trading FIX: Sending a Logout message. | 2014-09-16 09:32:57 CQG Trading: Disconnected. | 2014-09-16 09:32:57 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-16 09:32:57 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-09-16 09:32:57 Socket has been shutdown and closed. | 2014-09-16 09:32:57 CQG Trading FIX: Logged out and disconnected. | 2014-09-16 09:32:57 CQG Trading FIX: Disconnected. | 2014-09-16 09:32:57 File >> Disconnect selected. | 2014-09-16 09:33:00 CQG Trading: Disconnected. | 2014-09-16 09:33:00 |
| [2014-09-16 03:19:24] |
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You are getting a socket error 10061 when connecting to the CQG market data server which means: No connection could be made because the target machine actively refused it This can either be an issue with the CQG market data server or a firewall is blocking the connection. If it is a firewall refer to help topic 1.2 here: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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