Support Board
Date/Time: Mon, 25 Nov 2024 11:48:24 +0000
Teton with AMP not working
View Count: 221
| [2024-03-15 15:07:29] |
| outlaw - Posts: 1 |
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Hello, I recently opened an AMP futures account with hopes of using the Teton Order Routing. I connected to it last night. The issue I am having is that even though it is connected my charts are not moving i.e. updating. The only way my charts have been able to update price and the TPO profile is when I disconnect and reconnect. How do I fix this. edit: fixed it Date Time Of Last Edit: 2024-03-15 15:30:26
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| [2024-03-15 19:04:15] |
| John - SC Support - Posts: 36238 |
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If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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