Support Board
Date/Time: Mon, 25 Nov 2024 10:59:44 +0000
Software is lagging/non responsive
View Count: 228
| [2024-03-12 21:21:40] |
| User604772 - Posts: 8 |
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Hey, The last 2 days I have had problems within 2-5 min after opening a specific chartbook, the program just freeze. And there is no other option than closing the program. Have tried to "download the current version" but the problem remains. The chartbook wich contains ES and NQ started acting like this after a rollover to the new june contract yesterday. Any tips? |
| [2024-03-13 01:05:10] |
| Sierra_Chart Engineering - Posts: 17172 |
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Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart If you continue to have difficulty with that Chartbook we would recommend not using it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-13 09:48:13] |
| User604772 - Posts: 8 |
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Yeah, have been using it for several months with no issues until know. I don't think it's cpu/performance related because all charts are fully loaded and its working fine for a few minutes before the software just crash/become non responsive.
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