Support Board
Date/Time: Mon, 25 Nov 2024 10:52:17 +0000
rolled over contracts and it shows a gap up and not correct highs
View Count: 325
| [2024-03-12 14:24:40] |
| User117194 - Posts: 17 |
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Hi, I rolled over contracts and it shows this gap up and not correct highs, we traded up to 5256 on tye continuous contracts? never had this happen before
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| [2024-03-12 15:27:56] |
| Tony - Posts: 518 |
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That is interesting, I always have gaps when set to continuous contract, could you give me an example when there was no gap? Thanks.
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| [2024-03-12 18:12:32] |
| Sierra_Chart Engineering - Posts: 17172 |
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The image does not meet our specification. It is not useful for us. We cannot see the timescale at the bottom showing the dates. We cannot see where the rollover occurred. We have little understanding of what we are even looking at. Instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-12 18:12:46
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| [2024-03-13 09:59:54] |
| User117194 - Posts: 17 |
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Thanks, See attached |
| [2024-03-13 10:18:54] |
| User117194 - Posts: 17 |
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Also here are my settings
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 settings.png / V - Attached On 2024-03-13 10:18:33 UTC - Size: 102.04 KB - 60 views |
| [2024-03-15 04:30:44] |
| Sierra_Chart Engineering - Posts: 17172 |
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We want you to update to version 2615: Software Download: Fast Update And then follow the instructions here: Continuous Futures Contract Charts: Basic Steps to Correct Invalid Back Adjust Amount for Most Recent Transition to New Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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