Support Board
Date/Time: Wed, 27 Nov 2024 08:43:39 +0000
Still not connecting to IB
View Count: 1000
| [2014-08-08 17:43:32] |
| User44198 - Posts: 1 |
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To trade my account there. Using Sierra Chart data feed. Been trying for days now..... Support said they tried to call me, my phones are internet based because I am living in Mexico currently. Is there a number I can contact them at? Please keep trying (Number removed). newest log is attached below. Starting TWS auto-login thread. | 2014-08-08 11:42:37 TWS auto-login thread ending. | 2014-08-08 11:42:37 Starting TWS auto-login thread. | 2014-08-08 11:42:41 TWS auto-login thread ending. | 2014-08-08 11:42:41 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-08 11:42:41 Socket (2020) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-08 11:42:42 Socket (2020) | Shutdown and closed. | 2014-08-08 11:42:42 Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-08 11:42:42 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-08 11:42:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-08 11:42:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-08 11:42:42 Disconnected from IB. | 2014-08-08 11:42:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-08 11:42:42 Starting TWS auto-login thread. | 2014-08-08 11:42:45 TWS auto-login thread ending. | 2014-08-08 11:42:45 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-08 11:42:47 Socket (2408) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-08 11:42:48 Socket (2408) | Shutdown and closed. | 2014-08-08 11:42:48 Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-08 11:42:48 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-08 11:42:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-08 11:42:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-08 11:42:48 Disconnected from IB. | 2014-08-08 11:42:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-08 11:42:48 Starting TWS auto-login thread. | 2014-08-08 11:42:49 TWS auto-login thread ending. | 2014-08-08 11:42:49 Date Time Of Last Edit: 2014-08-08 17:52:22
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| [2014-08-08 17:52:05] |
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We have privately sent you a phone number to contact us on.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-08 18:12:43] |
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If you want to resolve this problem yourself, follow the step 22 here: http://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions We are not going to do anything different than what is explained at step 22. We are just going to go through those very same procedures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-08 18:13:13
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| [2014-08-08 19:27:37] |
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We were not available when you called. In the call you mentioned something about downloading a file for symbols. There is nothing like this. We do not know what you are referring to. You can find all the symbols in File >> Find Symbol. Do you not see the IB symbols listed in that window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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